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Improving service quality in the glo...

Milakovich, Michael E.

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Improving service quality in the global economy : = achieving high performance in public and private sectors /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Improving service quality in the global economy :/ Michael E. Milakovich.
Reminder of title:	achieving high performance in public and private sectors /
Author:	Milakovich, Michael E.
Published:	Boca Raton, FL :Auerbach Publications, : 2006.,
Description:	xix , 406 p. :ill. ;25 cm.
Notes:	Rev. ed. of: Improving service quality. 1995.
Subject:	Industrial management. -
Online resource:	http://www.loc.gov/catdir/toc/fy0601/2005043912.htmlhttp://www.loc.gov/catdir/toc/fy0601/2005043912.html
Online resource:	http://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.htmlhttp://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html
ISBN:	0849338190 :

Improving service quality in the global economy : = achieving high performance in public and private sectors /
Milakovich, Michael E.

Improving service quality in the global economy :achieving high performance in public and private sectors /Michael E. Milakovich. - 2nd ed. - Boca Raton, FL :Auerbach Publications,2006. - xix , 406 p. :ill. ;25 cm.

Rev. ed. of: Improving service quality. 1995.

Includes bibliographical references (p. 345-360) and index.

ISBN: 0849338190 :UK42.99

LCCN: 2005043912Subjects--Topical Terms:

529072
Industrial management.

LC Class. No.: HD31 / .M435 2006

Dewey Class. No.: 658.5/62

Improving service quality in the global economy : = achieving high performance in public and private sectors /
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020 $a 0849338190 : $c UK42.99
020 $a 9780849338199
035 $a (OCoLC)58789510
035 $a PA96T0244
040 $a DLC $c DLC $d YDX $d BAKER $d BTCTA $d YDXCP $d NDHU
042 $a pcc
050 0 0 $a HD31 $b .M435 2006
082 0 0 $a 658.5/62 $2 22
100 $a Milakovich, Michael E. $3 778731
245 1 0 $a Improving service quality in the global economy : $b achieving high performance in public and private sectors / $c Michael E. Milakovich.
250 $a 2nd ed.
260 $a Boca Raton, FL : $c 2006. $b Auerbach Publications,
300 $a xix , 406 p. : $b ill. ; $c 25 cm.
500 $a Rev. ed. of: Improving service quality. 1995.
504 $a Includes bibliographical references (p. 345-360) and index.
650 $a Industrial management. $3 529072
650 $a Quality control. $3 576298
650 $a Service industries $x Management. $3 645927
856 4 1 $3 Table of contents only $u http://www.loc.gov/catdir/toc/fy0601/2005043912.html $z http://www.loc.gov/catdir/toc/fy0601/2005043912.html
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html $z http://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html