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Service operations management : = im...

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Clark, Graham.

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Service operations management : = improving service delivery /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Service operations management :/ Robert Johnston and Graham Clark.
Reminder of title:	improving service delivery /
Author:	Johnston, Robert.
other author:	Clark, Graham.
Published:	Harlow, England ;FT/Prentice Hall, : 2005.,
Description:	xix, 496 p. :ill. ;25 cm.
Subject:	Service industries - Management. -
ISBN:	0273683675 (pbk.) :

Service operations management : = improving service delivery /
Johnston, Robert.

Service operations management :improving service delivery /Robert Johnston and Graham Clark. - 2nd ed. - Harlow, England ;FT/Prentice Hall,2005. - xix, 496 p. :ill. ;25 cm.

Includes bibliographical references and index.

ISBN: 0273683675 (pbk.) :US59.20

LCCN: 2004063108Subjects--Topical Terms:

645927
Service industries
--Management.

LC Class. No.: HD9980.5 / .J647 2005

Dewey Class. No.: 658

Service operations management : = improving service delivery /
LDR:00664pam a2200217 a 45 001 726340
003 DLC
005 20070716
008 070712s2005 enka b 001 0 eng
010 $a 2004063108
020 $a 0273683675 (pbk.) : $c US59.20
020 $a 9780273683674 (pbk.)
035 $a TR96KB0016
040 $a DLC $c DLC $d DLC
042 $a pcc
050 0 0 $a HD9980.5 $b .J647 2005
082 0 0 $a 658 $2 22
100 $a Johnston, Robert. $3 810975
245 1 0 $a Service operations management : $b improving service delivery / $c Robert Johnston and Graham Clark.
250 $a 2nd ed.
260 $a Harlow, England ; $a New York : $c 2005. $b FT/Prentice Hall,
300 $a xix, 496 p. : $b ill. ; $c 25 cm.
504 $a Includes bibliographical references and index.
650 $a Service industries $x Management. $3 645927
700 $a Clark, Graham. $3 599260

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W0175339

六樓西文書區HC-Z(6F Western Language Books)

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HD9980.5 J647 2005

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