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Customer service : = a practical app...

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Harris, Elaine K.

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Customer service : = a practical approach /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Customer service :/ Elaine K. Harris.
Reminder of title:	a practical approach /
Author:	Harris, Elaine K.
Published:	Upper Saddle River, N.J. :Pearson Prentice Hall, : c2007.,
Description:	xvii, 169 p. :ill. ;26 cm.
Notes:	Includes index.
Subject:	Customer services. -
Online resource:	http://www.loc.gov/catdir/toc/ecip062/2005030573.htmlhttp://www.loc.gov/catdir/toc/ecip062/2005030573.html
ISBN:	0131989375 (pbk. : alk. paper) :

Customer service : = a practical approach /
Harris, Elaine K.

Customer service :a practical approach /Elaine K. Harris. - 4th ed. - Upper Saddle River, N.J. :Pearson Prentice Hall,c2007. - xvii, 169 p. :ill. ;26 cm.

Includes index.

Includes bibliographical references and index.

ISBN: 0131989375 (pbk. : alk. paper) :US45.80

LCCN: 2005030573Subjects--Topical Terms:

657636
Customer services.

LC Class. No.: HF5415.5 / .H2897 2007

Dewey Class. No.: 658.8/12

Customer service : = a practical approach /
LDR:00888cam a2200253 a 45 001 726337
003 DLC
005 20070716
008 070712s2007 njua 001 0 eng
010 $a 2005030573
020 $a 0131989375 (pbk. : alk. paper) : $c US45.80
020 $a 9780131989375 (pbk. : alk. paper)
035 $a (OCoLC)ocm62127931
035 $a TR96KB0012
040 $a DLC $c DLC $d YDX $d BAKER $d DLC
042 $a pcc
050 0 0 $a HF5415.5 $b .H2897 2007
082 0 0 $a 658.8/12 $2 22
100 $a Harris, Elaine K. $3 810968
245 1 0 $a Customer service : $b a practical approach / $c Elaine K. Harris.
250 $a 4th ed.
260 $a Upper Saddle River, N.J. : $c c2007. $b Pearson Prentice Hall,
300 $a xvii, 169 p. : $b ill. ; $c 26 cm.
500 $a Includes index.
504 $a Includes bibliographical references and index.
650 $a Customer services. $3 657636
856 4 1 $3 Table of contents only $u http://www.loc.gov/catdir/toc/ecip062/2005030573.html $z http://www.loc.gov/catdir/toc/ecip062/2005030573.html

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W0175336

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HF5415.5 H2897 2007

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