Measure what matters to customers : ...
Baker, Ronald J. (1962-)

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  • Measure what matters to customers : = using key predictive indicators /
  • 紀錄類型: 書目-語言資料,印刷品 : Monograph/item
    正題名/作者: Measure what matters to customers :/ Ronald J. Baker.
    其他題名: using key predictive indicators /
    作者: Baker, Ronald J.
    出版者: Hoboken, N.J. :Wiley, : c2006.,
    面頁冊數: xxii, 186 p. :ill. ;24 cm.
    內容註: The canary in the coal mine -- The economy of mind -- The old business equation -- The new business equation -- Pantometrists : counting for the sake of counting -- The gospel of efficiency -- All learning starts with theory -- Constructing a theory -- Pantometry versus theory -- Measures that matter -- Developing KPIs for your company -- Increasing knowledge worker effectiveness -- Managing by results versus managing by means -- Human capital, not cattle -- The moral hazards of measurements -- The dreamers versus the pantometrists.
    標題: Intellectual capital. -
    電子資源: http://www.loc.gov/catdir/toc/ecip0613/2006014055.htmlhttp://www.loc.gov/catdir/toc/ecip0613/2006014055.html
    ISBN: 0471752940 :
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W0151749 六樓西文書區HC-Z(6F Western Language Books) 01.外借(書)_YB 一般圖書 HD53 B353 2006 一般使用(Normal) 在架 0
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