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Business process mapping : = improvi...
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Keller, Paulette J.
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Business process mapping : = improving customer satisfaction /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Business process mapping :/ J. Mike Jacka, Paulette J. Keller.
其他題名:
improving customer satisfaction /
作者:
Jacka, J. Mike.
其他作者:
Keller, Paulette J.
出版者:
New York :Wiley, : c2002.,
面頁冊數:
xv, 300 p. :ill. ;24 cm.
標題:
Consumer satisfaction. -
電子資源:
http://www.loc.gov/catdir/toc/wiley021/2001045650.htmlhttp://www.loc.gov/catdir/toc/wiley021/2001045650.html
電子資源:
http://www.loc.gov/catdir/bios/wiley046/2001045650.htmlhttp://www.loc.gov/catdir/bios/wiley046/2001045650.html
電子資源:
http://www.loc.gov/catdir/description/wiley0310/2001045650.htmlhttp://www.loc.gov/catdir/description/wiley0310/2001045650.html
ISBN:
0471079774 :
Business process mapping : = improving customer satisfaction /
Jacka, J. Mike.
Business process mapping :
improving customer satisfaction /J. Mike Jacka, Paulette J. Keller. - New York :Wiley,c2002. - xv, 300 p. :ill. ;24 cm.
Includes bibliographical references and index.
ISBN: 0471079774 :US54.95
LCCN: 2001045650Subjects--Topical Terms:
578584
Consumer satisfaction.
LC Class. No.: HF5415.335 / .J33 2002
Dewey Class. No.: 658.8/12
Business process mapping : = improving customer satisfaction /
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