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Business process mapping : = improvi...

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Keller, Paulette J.

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Business process mapping : = improving customer satisfaction /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Business process mapping :/ J. Mike Jacka, Paulette J. Keller.
其他題名:	improving customer satisfaction /
作者:	Jacka, J. Mike.
其他作者:	Keller, Paulette J.
出版者:	New York :Wiley, : c2002.,
面頁冊數:	xv, 300 p. :ill. ;24 cm.
標題:	Consumer satisfaction. -
電子資源:	http://www.loc.gov/catdir/toc/wiley021/2001045650.htmlhttp://www.loc.gov/catdir/toc/wiley021/2001045650.html
電子資源:	http://www.loc.gov/catdir/bios/wiley046/2001045650.htmlhttp://www.loc.gov/catdir/bios/wiley046/2001045650.html
電子資源:	http://www.loc.gov/catdir/description/wiley0310/2001045650.htmlhttp://www.loc.gov/catdir/description/wiley0310/2001045650.html
ISBN:	0471079774 :

Business process mapping : = improving customer satisfaction /
Jacka, J. Mike.

Business process mapping :improving customer satisfaction /J. Mike Jacka, Paulette J. Keller. - New York :Wiley,c2002. - xv, 300 p. :ill. ;24 cm.

Includes bibliographical references and index.

ISBN: 0471079774 :US54.95

LCCN: 2001045650Subjects--Topical Terms:

578584
Consumer satisfaction.

LC Class. No.: HF5415.335 / .J33 2002

Dewey Class. No.: 658.8/12

Business process mapping : = improving customer satisfaction /
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245 1 0 $a Business process mapping : $b improving customer satisfaction / $c J. Mike Jacka, Paulette J. Keller.
260 $a New York : $c c2002. $b Wiley,
300 $a xv, 300 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
650 $a Consumer satisfaction. $2 lcstt $3 578584
650 $a Customer relations. $3 578582
650 $a Reengineering (Management) $3 655709
700 $a Keller, Paulette J. $3 805820
856 4 1 $3 Table of contents $u http://www.loc.gov/catdir/toc/wiley021/2001045650.html $z http://www.loc.gov/catdir/toc/wiley021/2001045650.html
856 4 2 $3 Contributor biographical information $u http://www.loc.gov/catdir/bios/wiley046/2001045650.html $z http://www.loc.gov/catdir/bios/wiley046/2001045650.html
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/description/wiley0310/2001045650.html $z http://www.loc.gov/catdir/description/wiley0310/2001045650.html

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HF5415.335 J33 2002

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