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Business process management and the ...

Smith, Ralph F., (1953-)

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Business process management and the balanced scorecard : = using processes as strategic drivers /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Business process management and the balanced scorecard :/ Ralph F. Smith.
Reminder of title:	using processes as strategic drivers /
Author:	Smith, Ralph F.,
Published:	Hoboken, N.J. :J. Wiley & Sons, : c2007.,
Description:	x, 227 p. :ill. ;24 cm.
Notes:	Includes index.
[NT 15003449]:	A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions.
Subject:	Benchmarking (Management) -
Online resource:	http://www.loc.gov/catdir/toc/ecip0616/2006020850.htmlhttp://www.loc.gov/catdir/toc/ecip0616/2006020850.html
ISBN:	0470047461 :

Business process management and the balanced scorecard : = using processes as strategic drivers /
Smith, Ralph F.,1953-

Business process management and the balanced scorecard :using processes as strategic drivers /Ralph F. Smith. - Hoboken, N.J. :J. Wiley & Sons,c2007. - x, 227 p. :ill. ;24 cm.

Includes index.

A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions.

ISBN: 0470047461 :US44.95

LCCN: 2006020850Subjects--Topical Terms:

645972
Benchmarking (Management)

LC Class. No.: HD62.17 / .S65 2007

Dewey Class. No.: 658.5/1

Business process management and the balanced scorecard : = using processes as strategic drivers /
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020 $a 0470047461 : $c US44.95
020 $a 9780470047460
035 $a bmw96000001
040 $a DLC $c DLC $d DLC
050 0 0 $a HD62.17 $b .S65 2007
082 0 0 $a 658.5/1 $2 22
100 $a Smith, Ralph F., $d 1953- $3 805809
245 1 0 $a Business process management and the balanced scorecard : $b using processes as strategic drivers / $c Ralph F. Smith.
260 $a Hoboken, N.J. : $c c2007. $b J. Wiley & Sons,
300 $a x, 227 p. : $b ill. ; $c 24 cm.
500 $a Includes index.
505 0 $a A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions.
650 $a Benchmarking (Management) $3 645972
650 $a Performance $x Management. $3 692848
650 $a Strategic planning. $3 528149
650 $a Workflow $x Management. $3 779828
856 4 1 $3 Table of contents only $u http://www.loc.gov/catdir/toc/ecip0616/2006020850.html $z http://www.loc.gov/catdir/toc/ecip0616/2006020850.html