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Improving service performance = a study of step-change versus continuous improvement /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Improving service performance/ S. Brignall ... [et al.].
Reminder of title:	a study of step-change versus continuous improvement /
Author:	Brignall, S.
other author:	Fitzgerald, L.
Published:	London :CIMA, : 1999.,
Description:	vi, 60 p. ;30 cm.
Subject:	Business process reengineering (BPR) -
Online resource:	https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=41305An electronic book accessible through the World Wide Web; click for information
ISBN:	058532915X (electronic bk.)

Improving service performance = a study of step-change versus continuous improvement /
Brignall, S.

Improving service performancea study of step-change versus continuous improvement /[electronic resource] :S. Brignall ... [et al.]. - London :CIMA,1999. - vi, 60 p. ;30 cm.

Includes bibliographical references (p. 59-60).

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2001.

Available via World Wide Web.

ISBN: 058532915X (electronic bk.)Subjects--Topical Terms:

804536
Business process reengineering (BPR)
Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5657.4 / .B75 1999eb

Improving service performance = a study of step-change versus continuous improvement /
LDR:01071cmm a2200253 a 45 001 723511
003 OCoLC
005 20070624
006 m u
007 cr cn-
008 250516s1999 enk sb 000 0 eng d
020 $a 058532915X (electronic bk.)
035 $a ocm45843233
035 $a 723511
040 $a N $c N $d OCL $d OCLCQ
049 $a AMFA
050 1 4 $a HF5657.4 $b .B75 1999eb
100 $a Brignall, S. $3 804535
245 1 0 $a Improving service performance $h [electronic resource] : $b a study of step-change versus continuous improvement / $c S. Brignall ... [et al.].
260 $a London : $c 1999. $b CIMA,
300 $a vi, 60 p. ; $c 30 cm.
504 $a Includes bibliographical references (p. 59-60).
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2001. $n Available via World Wide Web. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Business process reengineering (BPR) $3 804536
650 $a Organizational effectiveness. $3 529314
650 $a Total quality management. $3 529315
655 $a Electronic books. $2 lcsh $3 542853
700 $a Fitzgerald, L. $3 804532
700 $a Johnston, R. $3 804533
700 $a Markou, E. $3 804534
710 $a Chartered Institute of Management Accountants. $3 721685
710 $a NetLibrary, Inc. $3 542851
776 1 $c Original $z 1859713408
856 4 $3 Bibliographic record display $u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=41305 $z An electronic book accessible through the World Wide Web; click for information
994 $a 92 $b AMF