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A complaint is a gift = using customer feedback as a strategic tool /
Record Type:
Electronic resources : Monograph/item
Title/Author:
A complaint is a gift/ Janelle Barlow and Claus M烽ler.
Reminder of title:
using customer feedback as a strategic tool /
Author:
Barlow, Janelle,
other author:
M烽ler, Claus,
Published:
San Francisco :Berrett-Koehler Publishers, : c1996.,
Description:
x, 222 p. :ill. ;23 cm.
Subject:
Consumer complaints. -
Online resource:
https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=41398An electronic book accessible through the World Wide Web; click for information
ISBN:
0585272360 (electronic bk.)
A complaint is a gift = using customer feedback as a strategic tool /
Barlow, Janelle,1943-
A complaint is a gift
using customer feedback as a strategic tool /[electronic resource] :Janelle Barlow and Claus M烽ler. - 1st ed. - San Francisco :Berrett-Koehler Publishers,c1996. - x, 222 p. :ill. ;23 cm.
Includes bibliographical references (p. 199-210) and index.
Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2000.
Available via World Wide Web.
ISBN: 0585272360 (electronic bk.)Subjects--Topical Terms:
750673
Consumer complaints.
Index Terms--Genre/Form:
542853
Electronic books.
LC Class. No.: HF5415.5 / .B367 1996eb
Dewey Class. No.: 658.8/12
A complaint is a gift = using customer feedback as a strategic tool /
LDR
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OCoLC
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.B367 1996eb
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using customer feedback as a strategic tool /
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Janelle Barlow and Claus M烽ler.
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1st ed.
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c1996.
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Berrett-Koehler Publishers,
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Includes bibliographical references (p. 199-210) and index.
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Boulder, Colo. :
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NetLibrary,
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Available via World Wide Web.
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Consumer complaints.
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https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=41398
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An electronic book accessible through the World Wide Web; click for information
994
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92
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AMF
based on 0 review(s)
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1 records • Pages 1 •
1
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W9011062
電子資源
11.線上閱覽_V
電子書
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1 records • Pages 1 •
1
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