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Knock your socks off service recovery
Record Type:
Electronic resources : Monograph/item
Title/Author:
Knock your socks off service recovery/ Ron Zemke, Chip R. Bell.
Author:
Zemke, Ron.
other author:
Bell, Chip R.
Published:
New York :AMACOM, : c2000.,
Description:
vii, 214 p. :ill. ;23 cm.
Subject:
Customer relations. -
Online resource:
https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=17109An electronic book accessible through the World Wide Web; click for information
ISBN:
0585202265 (electronic bk.)
Knock your socks off service recovery
Zemke, Ron.
Knock your socks off service recovery
[electronic resource] /Ron Zemke, Chip R. Bell. - New York :AMACOM,c2000. - vii, 214 p. :ill. ;23 cm.
Includes bibliographical references (p. 211).
Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2000.
Available via the World Wide Web.
ISBN: 0585202265 (electronic bk.)Subjects--Topical Terms:
578582
Customer relations.
Index Terms--Genre/Form:
542853
Electronic books.
LC Class. No.: HF5415.5 / .Z4595 2000eb
Dewey Class. No.: 658.8/12
Knock your socks off service recovery
LDR
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717175
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OCoLC
005
20070624
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m u
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cr cn-
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717175
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OCL
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AMFA
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HF5415.5
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.Z4595 2000eb
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658.8/12
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21
100
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Zemke, Ron.
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Knock your socks off service recovery
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[electronic resource] /
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Ron Zemke, Chip R. Bell.
260
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New York :
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c2000.
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AMACOM,
300
$a
vii, 214 p. :
$b
ill. ;
$c
23 cm.
504
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Includes bibliographical references (p. 211).
533
$a
Electronic reproduction.
$b
Boulder, Colo. :
$c
NetLibrary,
$d
2000.
$n
Available via the World Wide Web.
$n
Available in multiple electronic file formats.
$n
Access may be limited to NetLibrary affiliated libraries.
650
$a
Customer relations.
$3
578582
650
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Customer services.
$3
657636
655
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Electronic books.
$2
lcsh
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542853
700
$a
Bell, Chip R.
$3
780008
710
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NetLibrary, Inc.
$3
542851
856
4
$3
Bibliographic record display
$u
https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=17109
$z
An electronic book accessible through the World Wide Web; click for information
994
$a
92
$b
AMF
based on 0 review(s)
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ALL
電子資源
Year:
Volume Number:
Items
1 records • Pages 1 •
1
Inventory Number
Location Name
Item Class
Material type
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Usage Class
Loan Status
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Opac note
Attachments
W9005311
電子資源
11.線上閱覽_V
電子書
EB HF5415.5
一般使用(Normal)
On shelf
0
1 records • Pages 1 •
1
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