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Successful service operations manage...
~
King-Metters, Kathryn, (1949-.)
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Successful service operations management /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
Successful service operations management // Richard Metters, Kathryn King-Metters, Madeleine Pullman.
Author:
Metters, Richard,
other author:
King-Metters, Kathryn,
Published:
Mason, OH :South-Western, : c2003.,
Description:
xix, 374 p. :ill. ;26 cm. +1 CD-ROM (4 3/4 in.).
Subject:
Customer services - Case studies. - Management -
ISBN:
0324135564 (hbk.) :
Successful service operations management /
Metters, Richard,1960-.
Successful service operations management /
Richard Metters, Kathryn King-Metters, Madeleine Pullman. - Mason, OH :South-Western,c2003. - xix, 374 p. :ill. ;26 cm. +1 CD-ROM (4 3/4 in.).
Includes bibliographical references and index.
ISBN: 0324135564 (hbk.) :NT3460.00 (1 book + 1 student CM)
LCCN: 2002073424Subjects--Topical Terms:
2116084
Customer services
--Management--Case studies.
LC Class. No.: HF5415.5 / .M48 2003
Dewey Class. No.: 658.8/12
Successful service operations management /
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9780324135565 (hbk.)
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0324135602 (CD-ROM)
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9780324135602 (CD-ROM)
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Metters, Richard,
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1960-.
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Successful service operations management /
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Richard Metters, Kathryn King-Metters, Madeleine Pullman.
260
#
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Mason, OH :
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South-Western,
$c
c2003.
300
$a
xix, 374 p. :
$b
ill. ;
$c
26 cm. +
$e
1 CD-ROM (4 3/4 in.).
504
$a
Includes bibliographical references and index.
650
# 0
$a
Customer services
$x
Management
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Case studies.
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2116084
650
# 0
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Customer services
$x
Management.
$3
694192
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King-Metters, Kathryn,
$d
1949-.
$3
781492
700
0 #
$a
Pullman, Madeleine,
$d
1957-.
$3
781493
based on 0 review(s)
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六樓西文書區HC-Z(6F Western Language Books)
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Items
1 records • Pages 1 •
1
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W0054581
六樓西文書區HC-Z(6F Western Language Books)
01.外借(書)_YB
一般圖書
HF5415.5 M48 2003
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1 records • Pages 1 •
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