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Successful service operations manage...

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King-Metters, Kathryn, (1949-.)

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Successful service operations management /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Successful service operations management // Richard Metters, Kathryn King-Metters, Madeleine Pullman.
作者:	Metters, Richard,
其他作者:	King-Metters, Kathryn,
出版者:	Mason, OH :South-Western, : c2003.,
面頁冊數:	xix, 374 p. :ill. ;26 cm. +1 CD-ROM (4 3/4 in.).
標題:	Customer services - Case studies. - Management -
ISBN:	0324135564 (hbk.) :

Successful service operations management /
Metters, Richard,1960-.

Successful service operations management /Richard Metters, Kathryn King-Metters, Madeleine Pullman. - Mason, OH :South-Western,c2003. - xix, 374 p. :ill. ;26 cm. +1 CD-ROM (4 3/4 in.).

Includes bibliographical references and index.

ISBN: 0324135564 (hbk.) :NT3460.00 (1 book + 1 student CM)

LCCN: 2002073424Subjects--Topical Terms:

2116084
Customer services
--Management--Case studies.

LC Class. No.: HF5415.5 / .M48 2003

Dewey Class. No.: 658.8/12

Successful service operations management /
LDR:00695pam a2200193 a 45 001 713478
005 20080527
008 090806s2003 ohua b 001 0 eng
010 $a 2002073424
020 $a 0324135564 (hbk.) : $c NT3460.00 (1 book + 1 student CM)
020 $a 9780324135565 (hbk.)
020 $a 0324135602 (CD-ROM)
020 $a 9780324135602 (CD-ROM)
040 $a DLC $c DLC $d DLC
050 0 0 $a HF5415.5 $b .M48 2003
082 0 0 $a 658.8/12 $2 21
100 0 $a Metters, Richard, $d 1960-. $3 781494
245 1 0 $a Successful service operations management / $c Richard Metters, Kathryn King-Metters, Madeleine Pullman.
260 # $a Mason, OH : $b South-Western, $c c2003.
300 $a xix, 374 p. : $b ill. ; $c 26 cm. + $e 1 CD-ROM (4 3/4 in.).
504 $a Includes bibliographical references and index.
650 # 0 $a Customer services $x Management $v Case studies. $3 2116084
650 # 0 $a Customer services $x Management. $3 694192
700 0 # $a King-Metters, Kathryn, $d 1949-. $3 781492
700 0 # $a Pullman, Madeleine, $d 1957-. $3 781493

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