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Knock your socks off service recovery /
~
Bell, Chip R.
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Knock your socks off service recovery /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Knock your socks off service recovery // Ron Zemke, Chip R. Bell.
作者:
Zemke, Ron.
其他作者:
Bell, Chip R.
出版者:
New York :AMACOM, : c2000.,
面頁冊數:
vii, 214 p. :ill. ;23 cm.
標題:
Customer relations. -
ISBN:
081447084X (pbk.) :
Knock your socks off service recovery /
Zemke, Ron.
Knock your socks off service recovery /
Ron Zemke, Chip R. Bell. - New York :AMACOM,c2000. - vii, 214 p. :ill. ;23 cm.
Includes bibliographical references (p. 211).
ISBN: 081447084X (pbk.) :US17.95
LCCN: 00025065Subjects--Topical Terms:
578582
Customer relations.
LC Class. No.: HF5415.5 / .Z4595 2000
Dewey Class. No.: 658.8/12
Knock your socks off service recovery /
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W0054197
六樓西文書區HC-Z(6F Western Language Books)
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HF5415.5 Z4595 2000
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