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Secret service : = hidden systems th...
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DiJulius, John R., (1964-.)
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Secret service : = hidden systems that deliver unforgettable customer service /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Secret service :/ John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.
其他題名:
hidden systems that deliver unforgettable customer service /
作者:
DiJulius, John R.,
出版者:
New York :AMACOM, : c2003.,
面頁冊數:
xix, 172 p. :ill. ;23 cm.
附註:
Includes index.
內容註:
Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.
標題:
Consumer satisfaction. -
ISBN:
0814471714 (pbk.) :
Secret service : = hidden systems that deliver unforgettable customer service /
DiJulius, John R.,1964-.
Secret service :
hidden systems that deliver unforgettable customer service /John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson. - New York :AMACOM,c2003. - xix, 172 p. :ill. ;23 cm.
Includes index.
Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.
ISBN: 0814471714 (pbk.) :US17.95
LCCN: 2002014953Subjects--Topical Terms:
578584
Consumer satisfaction.
LC Class. No.: HF5415.5 / .D558 2003
Dewey Class. No.: 658.8/12
Secret service : = hidden systems that deliver unforgettable customer service /
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