Secret service : = hidden systems th...
DiJulius, John R., (1964-.)

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  • Secret service : = hidden systems that deliver unforgettable customer service /
  • 紀錄類型: 書目-語言資料,印刷品 : Monograph/item
    正題名/作者: Secret service :/ John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.
    其他題名: hidden systems that deliver unforgettable customer service /
    作者: DiJulius, John R.,
    出版者: New York :AMACOM, : c2003.,
    面頁冊數: xix, 172 p. :ill. ;23 cm.
    附註: Includes index.
    內容註: Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.
    標題: Consumer satisfaction. -
    ISBN: 0814471714 (pbk.) :
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W0054019 六樓西文書區HC-Z(6F Western Language Books) 01.外借(書)_YB 一般圖書 HF5415.5 D558 2003 一般使用(Normal) 在架 0
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