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Customer service training 101 : = qu...

Evenson, Renee, (1951-.)

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Customer service training 101 : = quick and easy techniques that get great results /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Customer service training 101 :/ Renee Evenson.
Reminder of title:	quick and easy techniques that get great results /
Author:	Evenson, Renee,
Published:	New York :AMACOM, : c2005.,
Description:	ix, 207 p. ;24 cm.
Notes:	Includes index.
Subject:	Customer relations. -
Online resource:	http://www.loc.gov/catdir/toc/ecip0511/2005010446.htmlhttp://www.loc.gov/catdir/toc/ecip0511/2005010446.html
ISBN:	0814472907 (pbk.) :

Customer service training 101 : = quick and easy techniques that get great results /
Evenson, Renee,1951-.

Customer service training 101 :quick and easy techniques that get great results /Renee Evenson. - New York :AMACOM,c2005. - ix, 207 p. ;24 cm.

Includes index.

ISBN: 0814472907 (pbk.) :US21.95

LCCN: 2005010446Subjects--Topical Terms:

578582
Customer relations.

LC Class. No.: HF5415.5 / .E89 2005

Dewey Class. No.: 658.8/12

Customer service training 101 : = quick and easy techniques that get great results /
LDR:00699pam a2200193 a 45 001 712518
005 20070319
008 070313s2005 nyu 001 0 eng
010 $a 2005010446
020 $a 0814472907 (pbk.) : $c US21.95
020 $a 9780814472903 (pbk.)
035 $a IB95T0604
040 $a DLC $c DLC $d DLC
050 0 0 $a HF5415.5 $b .E89 2005
082 0 0 $a 658.8/12 $2 22
100 $a Evenson, Renee, $d 1951-. $3 779610
245 1 0 $a Customer service training 101 : $b quick and easy techniques that get great results / $c Renee Evenson.
260 $a New York : $c c2005. $b AMACOM,
300 $a ix, 207 p. ; $c 24 cm.
500 $a Includes index.
650 $a Customer relations. $3 578582
650 $a Customer services. $3 657636
650 $a Employees $x Training of. $3 539177
856 4 1 $3 Table of contents $u http://www.loc.gov/catdir/toc/ecip0511/2005010446.html $z http://www.loc.gov/catdir/toc/ecip0511/2005010446.html