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Great customer connections : = simpl...

Gallagher, Richard S.

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Great customer connections : = simple psychological techniques that guarantee exceptional service /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Great customer connections :/ Richard S. Gallagher.
Reminder of title:	simple psychological techniques that guarantee exceptional service /
Author:	Gallagher, Richard S.
Published:	New York :AMACOM, : c2006.,
Description:	xvi, 239 p. ;24 cm.
[NT 15003449]:	The New Science of Customer Service -- The Inner Game of Customer Contact -- The First Thirty Seconds -- Getting the Message Across -- Getting Into Your Customer's Head -- Respect and Empathy: More Than a Feeling -- How to (Almost) Never Say No -- How to Become a Human Bomb Squad -- Managing Specific Customer Personalities -- Wrapping Things Up -- Coaching for Peak Customer Experiences -- The Tough Cases -- From Customer Service to Real Life -- Pulling It All Together.
Subject:	Customer relations - Psychological aspects. -
Online resource:	http://www.loc.gov/catdir/toc/ecip063/2005033220.htmlhttp://www.loc.gov/catdir/toc/ecip063/2005033220.html
ISBN:	0814473083 (pbk.) :

Great customer connections : = simple psychological techniques that guarantee exceptional service /
Gallagher, Richard S.

Great customer connections :simple psychological techniques that guarantee exceptional service /Richard S. Gallagher. - New York :AMACOM,c2006. - xvi, 239 p. ;24 cm.

Includes bibliographical references (p. 227-229) and index.

The New Science of Customer Service -- The Inner Game of Customer Contact -- The First Thirty Seconds -- Getting the Message Across -- Getting Into Your Customer's Head -- Respect and Empathy: More Than a Feeling -- How to (Almost) Never Say No -- How to Become a Human Bomb Squad -- Managing Specific Customer Personalities -- Wrapping Things Up -- Coaching for Peak Customer Experiences -- The Tough Cases -- From Customer Service to Real Life -- Pulling It All Together.

ISBN: 0814473083 (pbk.) :US21.95

LCCN: 2005033220Subjects--Topical Terms:

779552
Customer relations
--Psychological aspects.

LC Class. No.: HF5415.5 / .G348 2006

Dewey Class. No.: 658.8/12

Great customer connections : = simple psychological techniques that guarantee exceptional service /
LDR:01273pam a2200205 a 45 001 712476
005 20070320
008 070313s2006 nyu b 001 0 eng
010 $a 2005033220
020 $a 0814473083 (pbk.) : $c US21.95
020 $a 9780814473085
035 $a IB95T0560
040 $a DLC $c DLC $d BAKER $d C $d EYE $d VP@ $d DLC
050 0 0 $a HF5415.5 $b .G348 2006
082 0 0 $a 658.8/12 $2 22
100 $a Gallagher, Richard S. $3 660885
245 1 0 $a Great customer connections : $b simple psychological techniques that guarantee exceptional service / $c Richard S. Gallagher.
260 $a New York : $c c2006. $b AMACOM,
300 $a xvi, 239 p. ; $c 24 cm.
504 $a Includes bibliographical references (p. 227-229) and index.
505 0 $a The New Science of Customer Service -- The Inner Game of Customer Contact -- The First Thirty Seconds -- Getting the Message Across -- Getting Into Your Customer's Head -- Respect and Empathy: More Than a Feeling -- How to (Almost) Never Say No -- How to Become a Human Bomb Squad -- Managing Specific Customer Personalities -- Wrapping Things Up -- Coaching for Peak Customer Experiences -- The Tough Cases -- From Customer Service to Real Life -- Pulling It All Together.
650 $a Customer relations $x Psychological aspects. $3 779552
650 $a Customer relations. $3 578582
650 $a Customer services $x Psychological aspects. $3 779553
650 $a Customer services. $3 657636
856 4 1 $3 Table of contents only $u http://www.loc.gov/catdir/toc/ecip063/2005033220.html $z http://www.loc.gov/catdir/toc/ecip063/2005033220.html