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Keeping customers /

~

Shapiro, Benson P.

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Keeping customers /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Keeping customers // edited, with an introduction by John J. Sviokla and Benson P. Shapiro.
other author:	Shapiro, Benson P.
Published:	Boston, MA :Harvard Business School Press, : c1993.,
Description:	xx, 384 p. :ill. ;25 cm.
Notes:	Articles originally published in the Harvard business review, 1968-1992.
Series:	The Harvard business review book series.
Subject:	Consumer satisfaction - United States. -
ISBN:	0875843336 :

Keeping customers /
Keeping customers /edited, with an introduction by John J. Sviokla and Benson P. Shapiro. - Boston, MA :Harvard Business School Press,c1993. - xx, 384 p. :ill. ;25 cm. - The Harvard business review book series..

Articles originally published in the Harvard business review, 1968-1992.

Includes bibliographical references and index.

ISBN: 0875843336 :US45.00

LCCN: 92039229Subjects--Topical Terms:

779263
Consumer satisfaction
--United States.

LC Class. No.: HF5415.5 / .K45 1993

Dewey Class. No.: 658.8/12

Keeping customers /
LDR:00742pam a2200205 a 45 001 712436
005 20070326
008 070313s1993 maua b 001 0 eng
010 $a 92039229
020 $a 0875843336 : $c US45.00
035 $a IB95T0461
040 $a DLC $c DLC $d DLC
050 0 0 $a HF5415.5 $b .K45 1993
082 0 0 $a 658.8/12 $2 20
245 0 0 $a Keeping customers / $c edited, with an introduction by John J. Sviokla and Benson P. Shapiro.
260 $a Boston, MA : $c c1993. $b Harvard Business School Press,
300 $a xx, 384 p. : $b ill. ; $c 25 cm.
440 4 $a The Harvard business review book series.
500 $a Articles originally published in the Harvard business review, 1968-1992.
500 $a Companion volume to: Seeking customers.
504 $a Includes bibliographical references and index.
650 $a Consumer satisfaction $z United States. $3 779263
650 $a Customer services $z United States. $3 610920
700 $a Shapiro, Benson P. $3 779490
700 $a Sviokla, J. J. $3 779491

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六樓西文書區HC-Z(6F Western Language Books)

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HF5415.5 K45 1993

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