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Winning the service game /

~

Bowen, David Earl.

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Winning the service game /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Winning the service game // Benjamin Schneider, David E. Bowen.
Author:	Schneider, Benjamin,
other author:	Bowen, David Earl.
Published:	Boston, Mass. :Harvard Business School Press, : c1995.,
Description:	xi, 295 p. :ill. ;25 cm.
Subject:	Customer services - Management. -
ISBN:	0875845703 :

Winning the service game /
Schneider, Benjamin,1938-.

Winning the service game /Benjamin Schneider, David E. Bowen. - Boston, Mass. :Harvard Business School Press,c1995. - xi, 295 p. :ill. ;25 cm.

Includes bibliographical references (p. 261-283) and index.

ISBN: 0875845703 :US24.95

LCCN: 94034590Subjects--Topical Terms:

694192
Customer services
--Management.

LC Class. No.: HF5415.5 / .S34 1995

Dewey Class. No.: 658.8/12

Winning the service game /
LDR:00528pam a2200169 a 45 001 712431
005 20070326
008 070313s1995 maua b 001 0 eng
010 $a 94034590
020 $a 0875845703 : $c US24.95
035 $a IB95T0445
040 $a DLC $c DLC $d DLC
050 0 0 $a HF5415.5 $b .S34 1995
082 0 0 $a 658.8/12 $2 20
100 $a Schneider, Benjamin, $d 1938-. $3 779477
245 1 0 $a Winning the service game / $c Benjamin Schneider, David E. Bowen.
260 $a Boston, Mass. : $c c1995. $b Harvard Business School Press,
300 $a xi, 295 p. : $b ill. ; $c 25 cm.
504 $a Includes bibliographical references (p. 261-283) and index.
650 $a Customer services $x Management. $3 694192
650 $a Employees $x Training of. $3 539177
650 $a Incentives in industry. $3 618796
700 $a Bowen, David Earl. $3 779476

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W0053787

六樓西文書區HC-Z(6F Western Language Books)

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HF5415.5 S34 1995

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