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Complaint management : = the heart o...

~

Seidel, Wolfgang, (1935-.)

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Complaint management : = the heart of CRM /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Complaint management :/ Bernd Stauss, Wolfgang Seidel.
Reminder of title:	the heart of CRM /
Author:	Stauss, Bernd.
other author:	Seidel, Wolfgang,
Published:	Cincinnati :Thompson/South-Western, : c2004.,
Description:	x, 310 p. :ill. ;24 cm.
Notes:	"American Marketing Association.".
Subject:	Consumer complaints. -
Online resource:	http://www.loc.gov/catdir/toc/ecip051/2004022189.htmlhttp://www.loc.gov/catdir/toc/ecip051/2004022189.html
ISBN:	0324202644 (hbk.) :

Complaint management : = the heart of CRM /
Stauss, Bernd.

Complaint management :the heart of CRM /Bernd Stauss, Wolfgang Seidel. - 1st ed. - Cincinnati :Thompson/South-Western,c2004. - x, 310 p. :ill. ;24 cm.

"American Marketing Association.".

Includes bibliographical references (p. 298-303) and index.

ISBN: 0324202644 (hbk.) :US39.95

LCCN: 2004022189Subjects--Topical Terms:

750673
Consumer complaints.

LC Class. No.: HF5415.52 / .S83 2004

Dewey Class. No.: 658.8/12

Complaint management : = the heart of CRM /
LDR:00766pam a2200205 a 45 001 698362
005 20051125
008 051125s2004 ohua b 001 0 eng
010 $a 2004022189
020 $a 0324202644 (hbk.) : $c US39.95
035 $a BM94ARB0038
040 $a DLC $c DLC $d DLC
050 0 0 $a HF5415.52 $b .S83 2004
082 0 0 $a 658.8/12 $2 22
100 $a Stauss, Bernd. $3 750672
245 1 0 $a Complaint management : $b the heart of CRM / $c Bernd Stauss, Wolfgang Seidel.
250 $a 1st ed.
260 $a Cincinnati : $c c2004. $b Thompson/South-Western,
300 $a x, 310 p. : $b ill. ; $c 24 cm.
500 $a "American Marketing Association.".
504 $a Includes bibliographical references (p. 298-303) and index.
650 $a Consumer complaints. $3 750673
650 $a Customer relations $x Management. $3 582814
700 $a Seidel, Wolfgang, $d 1935-. $3 750671
856 4 1 $3 Table of contents $u http://www.loc.gov/catdir/toc/ecip051/2004022189.html $z http://www.loc.gov/catdir/toc/ecip051/2004022189.html

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W0170347

六樓西文書區HC-Z(6F Western Language Books)

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HF5415.52 S83 2004

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1 records • Pages 1 •
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