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Building great customer experiences /

~

Ivens, John.

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Building great customer experiences /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Building great customer experiences // Colin Shaw and John Ivens.
Author:	Shaw, Colin,
other author:	Ivens, John.
Published:	Houndmills, Basingstoke, Hampshire :Palgrave, : 2002.,
Description:	xvi, 224 p. :ill. ;24 cm.
Subject:	Consumer satisfaction. -
ISBN:	0333990137 :

Building great customer experiences /
Shaw, Colin,1928-

Building great customer experiences /Colin Shaw and John Ivens. - Houndmills, Basingstoke, Hampshire :Palgrave,2002. - xvi, 224 p. :ill. ;24 cm.

Includes bibliographical references (p. 215-218) and index.

ISBN: 0333990137 :UK21.99

LCCN: 2002071471Subjects--Topical Terms:

578584
Consumer satisfaction.

LC Class. No.: HF5415.5 / .S53 2002

Dewey Class. No.: 658.8/12

Building great customer experiences /
LDR:00569nam a2200181 a 45 001 695205
005 20050125
008 050125s2002 enka b 00110 eng
010 $a 2002071471
020 $a 0333990137 : $c UK21.99
035 $a slw93000027
040 $a DLC $c DLC
042 $a pcc
050 0 0 $a HF5415.5 $b .S53 2002
082 0 0 $a 658.8/12 $2 21
100 $a Shaw, Colin, $d 1928- $3 745720
245 1 0 $a Building great customer experiences / $c Colin Shaw and John Ivens.
260 $a Houndmills, Basingstoke, Hampshire : $c 2002. $b Palgrave,
300 $a xvi, 224 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references (p. 215-218) and index.
650 $a Consumer satisfaction. $2 lcstt $3 578584
650 $a Customer relations. $3 578582
650 $a Customer services. $3 657636
650 $a Experience. $3 564885
700 $a Ivens, John. $3 745719

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W0127850

六樓西文書區HC-Z(6F Western Language Books)

01.外借(書)_YB

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HF5415.5 S53 2002

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1 records • Pages 1 •
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