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CRM at the speed of light : = essent...

Greenberg, Paul.

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CRM at the speed of light : = essential customer strategies for the 21st century /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	CRM at the speed of light :/ Paul Greenberg.
Reminder of title:	essential customer strategies for the 21st century /
Author:	Greenberg, Paul.
Published:	New York :McGraw-Hill/Osborne, : c2004.,
Description:	xviii, 670 p. :ill. ;24 cm.
Notes:	Includes index.
Subject:	Customer relations - Management. -
ISBN:	0072231734 :

CRM at the speed of light : = essential customer strategies for the 21st century /
Greenberg, Paul.

CRM at the speed of light :essential customer strategies for the 21st century /Paul Greenberg. - 3rd ed. - New York :McGraw-Hill/Osborne,c2004. - xviii, 670 p. :ill. ;24 cm.

Includes index.

ISBN: 0072231734 :US29.99Subjects--Topical Terms:

582814
Customer relations
--Management.

CRM at the speed of light : = essential customer strategies for the 21st century /
LDR:00453nam a2200145 a 45 001 693796
005 20041130
008 041130s2004 nyua 00110 eng d
020 $a 0072231734 : $c US29.99
035 $a bmw93000050
040 $a NDHU $c NDHU $d NDHU
100 $a Greenberg, Paul. $3 743550
245 1 0 $a CRM at the speed of light : $b essential customer strategies for the 21st century / $c Paul Greenberg.
250 $a 3rd ed.
260 $a New York : $c c2004. $b McGraw-Hill/Osborne,
300 $a xviii, 670 p. : $b ill. ; $c 24 cm.
500 $a Includes index.
650 $a Customer relations $x Management. $3 582814
650 $a Electronic commerce. $3 576153