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Customer obsession : = your roadmap ...

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Anton, Jon.

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Customer obsession : = your roadmap to profitable CRM /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Customer obsession :/ by Ad Nederlof and Dr.Jon Anton ; content editor Natalie Petouhoff.
Reminder of title:	your roadmap to profitable CRM /
Author:	Nederlof, Ad.
other author:	Anton, Jon.
Published:	Santa Maria :Anton Press, : c2002.,
Description:	xvi, 244 p. :ill., ports. ;23 cm.
Subject:	Customer relations - Management. -
ISBN:	097196520X (pbk.) :

Customer obsession : = your roadmap to profitable CRM /
Nederlof, Ad.

Customer obsession :your roadmap to profitable CRM /by Ad Nederlof and Dr.Jon Anton ; content editor Natalie Petouhoff. - 3rd ed. - Santa Maria :Anton Press,c2002. - xvi, 244 p. :ill., ports. ;23 cm.

Includes bibliographical references (p. 227-236) and index.

ISBN: 097196520X (pbk.) :US24.95

LCCN: 2002007865Subjects--Topical Terms:

582814
Customer relations
--Management.

LC Class. No.: HF5415.5 / .N43 2002

Dewey Class. No.: 658.8/12

Customer obsession : = your roadmap to profitable CRM /
LDR:00644nam a2200193 a 45 001 693659
005 20041201
008 041125s2002 cauac b 00110 eng
010 $a 2002007865
020 $a 097196520X (pbk.) : $c US24.95
035 $a imw93000047
040 $a DLC $c DLC
042 $a pcc
050 0 0 $a HF5415.5 $b .N43 2002
082 0 0 $a 658.8/12 $2 21
100 $a Nederlof, Ad. $3 743308
245 1 0 $a Customer obsession : $b your roadmap to profitable CRM / $c by Ad Nederlof and Dr.Jon Anton ; content editor Natalie Petouhoff.
250 $a 3rd ed.
260 $a Santa Maria : $c c2002. $b Anton Press,
300 $a xvi, 244 p. : $b ill., ports. ; $c 23 cm.
504 $a Includes bibliographical references (p. 227-236) and index.
650 $a Customer relations $x Management. $3 582814
700 $a Anton, Jon. $3 743306
700 $a Petouhoff, Natalie L. $3 743307

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六樓西文書區HC-Z(6F Western Language Books)

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HF5415.5 N43 2002

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