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CRM in financial services : = a prac...

Stone, Merlin, (1948-)

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CRM in financial services : = a practical guide to making customer relationship management work /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	CRM in financial services :/ Bryan Foss & Merlin Stone.
Reminder of title:	a practical guide to making customer relationship management work /
Author:	Foss, Bryan.
other author:	Stone, Merlin,
Published:	London :Kogan Page, : 2002.,
Description:	xviii, 700 p. :ill. ;26 cm.
Subject:	Financial services industry - Customer services. -
ISBN:	0749436964 :

CRM in financial services : = a practical guide to making customer relationship management work /
Foss, Bryan.

CRM in financial services :a practical guide to making customer relationship management work /Bryan Foss & Merlin Stone. - London :Kogan Page,2002. - xviii, 700 p. :ill. ;26 cm.

Includes bibliographical references and index.

ISBN: 0749436964 :UK60.00

LCCN: 2003268012

Nat. Bib. No.: GBA2-Y6540Subjects--Topical Terms:

743297
Financial services industry
--Customer services.

LC Class. No.: HG173 / .F675 2002

Dewey Class. No.: 332.10688

CRM in financial services : = a practical guide to making customer relationship management work /
LDR:00666nam a2200205 a 45 001 693653
005 20041125
008 041125s2002 enka b 00110 eng d
010 $a 2003268012
015 $a GBA2-Y6540
020 $a 0749436964 : $c UK60.00
035 $a (OCoLC)ocm49044318
035 $a imw93000015
040 $a UKM $c UKM $d C#P $d DLC
042 $a lccopycat
050 0 0 $a HG173 $b .F675 2002
082 0 4 $a 332.10688 $2 21
100 $a Foss, Bryan. $3 737986
245 1 0 $a CRM in financial services : $b a practical guide to making customer relationship management work / $c Bryan Foss & Merlin Stone.
260 $a London : $c 2002. $b Kogan Page,
300 $a xviii, 700 p. : $b ill. ; $c 26 cm.
504 $a Includes bibliographical references and index.
650 $a Financial services industry $x Customer services. $3 743297
700 $a Stone, Merlin, $d 1948- $3 737987