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Managing services : = using technolo...
~
Heineke, Janelle N.
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Managing services : = using technology to create value /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
Managing services :/ Mark M. Davis, Janelle Heineke.
Reminder of title:
using technology to create value /
Author:
Davis, Mark M.,
other author:
Heineke, Janelle N.
Published:
Boston :McGraw-Hill/Irwin, : c2003.,
Description:
xvii, 443 p. :ill. ;27 cm.
Series:
The McGraw-Hill/Irwin series, Operations and decision sciences
Subject:
Customer relations - Management. -
ISBN:
0071194770 (pbk. : Int'l ed.) :
Managing services : = using technology to create value /
Davis, Mark M.,1944-
Managing services :
using technology to create value /Mark M. Davis, Janelle Heineke. - Boston :McGraw-Hill/Irwin,c2003. - xvii, 443 p. :ill. ;27 cm. - The McGraw-Hill/Irwin series, Operations and decision sciences.
Includes bibliographical references and index.
ISBN: 0071194770 (pbk. : Int'l ed.) :NT950.00
LCCN: 2002023965Subjects--Topical Terms:
582814
Customer relations
--Management.
LC Class. No.: HD9980.5 / .D388 2003
Dewey Class. No.: 658
Managing services : = using technology to create value /
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Managing services :
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using technology to create value /
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Mark M. Davis, Janelle Heineke.
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Boston :
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c2003.
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McGraw-Hill/Irwin,
300
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xvii, 443 p. :
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ill. ;
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27 cm.
440
4
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The McGraw-Hill/Irwin series, Operations and decision sciences
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Includes bibliographical references and index.
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Customer relations
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Management.
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582814
650
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Service industries
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Technological innovations
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Management.
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742906
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Value analysis (Cost control)
$3
649488
700
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Heineke, Janelle N.
$3
742905
based on 0 review(s)
Location:
ALL
罕用書庫221室(美崙校區,調書請點預約)(RU_221)
Year:
Volume Number:
Items
1 records • Pages 1 •
1
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Attachments
W0126519
罕用書庫221室(美崙校區,調書請點預約)(RU_221)
01.外借(書)_YB
一般圖書
HD9980.5 D388 2003
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1 records • Pages 1 •
1
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