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CRM unplugged : = releasing CRM's st...

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Turk, Douglas.

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CRM unplugged : = releasing CRM's strategic value /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	CRM unplugged :/ Philip Bligh, Douglas Turk ; [foreword by Michael E. Porter].
Reminder of title:	releasing CRM's strategic value /
Author:	Bligh, Philip.
other author:	Turk, Douglas.
Published:	Hoboken, N.J. :Wiley, : c2004.,
Description:	xviii, 205 p. :ill. ;24 cm.
Subject:	Customer relations - Management -
Online resource:	http://www.loc.gov/catdir/toc/wiley041/2003025014.htmlhttp://www.loc.gov/catdir/toc/wiley041/2003025014.html
Online resource:	http://www.loc.gov/catdir/bios/wiley047/2003025014.htmlhttp://www.loc.gov/catdir/bios/wiley047/2003025014.html
Online resource:	http://www.loc.gov/catdir/description/wiley041/2003025014.htmlhttp://www.loc.gov/catdir/description/wiley041/2003025014.html
ISBN:	0471483044 :

CRM unplugged : = releasing CRM's strategic value /
Bligh, Philip.

CRM unplugged :releasing CRM's strategic value /Philip Bligh, Douglas Turk ; [foreword by Michael E. Porter]. - Hoboken, N.J. :Wiley,c2004. - xviii, 205 p. :ill. ;24 cm.

Includes bibliographic references and index.

ISBN: 0471483044 :US45.00

LCCN: 2003025014Subjects--Topical Terms:

582815
Customer relations
--Management

LC Class. No.: HF5415.5 / .B56 2004

Dewey Class. No.: 658.8/12

CRM unplugged : = releasing CRM's strategic value /
LDR:01068cam a2200217 a 45 001 692806
005 20040816
008 040816s2004 njua b 00110 eng
010 $a 2003025014
020 $a 0471483044 : $c US45.00
035 $a imw93000004
040 $a DLC $c DLC $d DLC
042 $a pcc
050 0 0 $a HF5415.5 $b .B56 2004
082 0 0 $a 658.8/12 $2 22
100 $a Bligh, Philip. $3 741704
245 1 0 $a CRM unplugged : $b releasing CRM's strategic value / $c Philip Bligh, Douglas Turk ; [foreword by Michael E. Porter].
260 $a Hoboken, N.J. : $c c2004. $b Wiley,
300 $a xviii, 205 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographic references and index.
650 $a Customer relations $x Management $x Data processing. $3 582815
650 $a Customer relations $x Management. $3 582814
700 $a Turk, Douglas. $3 741703
856 4 1 $3 Table of contents $u http://www.loc.gov/catdir/toc/wiley041/2003025014.html $z http://www.loc.gov/catdir/toc/wiley041/2003025014.html
856 4 2 $3 Contributor biographical information $u http://www.loc.gov/catdir/bios/wiley047/2003025014.html $z http://www.loc.gov/catdir/bios/wiley047/2003025014.html
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/description/wiley041/2003025014.html $z http://www.loc.gov/catdir/description/wiley041/2003025014.html

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W0125860

六樓西文書區HC-Z(6F Western Language Books)

01.外借(書)_YB

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HF5415.5 B56 2004

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1 records • Pages 1 •
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