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The customer management scorecard : ...
~
Foss, Bryan.
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The customer management scorecard : = managing CRM for profit /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
The customer management scorecard :/ Neil Woodcocks, Merlin Stone, Bryan Foss.
Reminder of title:
managing CRM for profit /
Author:
Woodcock, Neil.
other author:
Foss, Bryan.
Published:
London :Kogan Page, : 2003.,
Description:
xviii, 428 p. :ill. ;26 cm.
Subject:
Customer relations - Management. -
ISBN:
0749438959 :
The customer management scorecard : = managing CRM for profit /
Woodcock, Neil.
The customer management scorecard :
managing CRM for profit /Neil Woodcocks, Merlin Stone, Bryan Foss. - London :Kogan Page,2003. - xviii, 428 p. :ill. ;26 cm.
Includes bibliographical references and index.
ISBN: 0749438959 :UK39.95
LCCN: 2002014807Subjects--Topical Terms:
582814
Customer relations
--Management.
LC Class. No.: HF5415.5 / .W66 2003
Dewey Class. No.: 658.8/12
The customer management scorecard : = managing CRM for profit /
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managing CRM for profit /
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26 cm.
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Includes bibliographical references and index.
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Stone, Merlin,
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737987
based on 0 review(s)
Location:
ALL
六樓西文書區HC-Z(6F Western Language Books)
Year:
Volume Number:
Items
1 records • Pages 1 •
1
Inventory Number
Location Name
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Attachments
W0124987
六樓西文書區HC-Z(6F Western Language Books)
01.外借(書)_YB
一般圖書
HF5415.5 F677 2003
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1 records • Pages 1 •
1
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