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Operational Design for Inbound Call ...

Institute of Management Science.

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Operational Design for Inbound Call Centers

紀錄類型:	書目-投影資料、錄影資料、電影片 : Monograph/item
正題名/作者:	Operational Design for Inbound Call Centers/ Produced by Institute of Operations Research and the Management Sciences
出版者:	Linthicum, MD :Institute of Operations Research and the Management Sciences :
面頁冊數:	1 computer laser optical disc :sd., col. ;4 3/4 in.
附註:	At the head of title on container: Informs/CPMS
叢書名:	Edelman award for management science achievement;
標題:	Management Science -

Operational Design for Inbound Call Centers
Operational Design for Inbound Call Centers[videorecording] /Produced by Institute of Operations Research and the Management Sciences - Linthicum, MD :Institute of Operations Research and the Management Sciences - 1 computer laser optical disc :sd., col. ;4 3/4 in. - Edelman award for management science achievement;[v.74].

At the head of title on container: Informs/CPMS

Presentors, Thomas Spencer III, Anthony J. Brigandi, Dennis R. Dargon, Michael J. Sheehan.

million in 1993 and a projected Since 1978, the Call Processing Simulator (CAPS) has become the pivotal tool for AT&T's 800 market, resulting in increased call completion and revenue, customer retention and winback, and greater market penetration. Last year, over 400 CAPS studies increased 800 revenues in excess of

VCD format.

US120.00Subjects--Topical Terms:

730897
Management Science

Operational Design for Inbound Call Centers
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