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Managing the guest experience in hos...

~

Heaton, Cherrill P.

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Managing the guest experience in hospitality /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Managing the guest experience in hospitality // Robert C. Ford, Cherrill P. Heaton.
Author:	Ford, Robert C.
other author:	Heaton, Cherrill P.
Published:	Albany, NY :Delmar/Thomson Learning, : c2000.,
Description:	xxiv, 432 p. :ill. ;24 cm.
Subject:	Hospitality industry - Customer services. -
ISBN:	0766814157 (pbk.) :

Managing the guest experience in hospitality /
Ford, Robert C.1945-

Managing the guest experience in hospitality /Robert C. Ford, Cherrill P. Heaton. - Albany, NY :Delmar/Thomson Learning,c2000. - xxiv, 432 p. :ill. ;24 cm.

Includes bibliographical references and index.

ISBN: 0766814157 (pbk.) :US44.95

LCCN: 99049972Subjects--Topical Terms:

725986
Hospitality industry
--Customer services.

LC Class. No.: TX911.3.C8 / F67 2000

Dewey Class. No.: 647.94/068//

Managing the guest experience in hospitality /
LDR:00576pam a2200181 a 45 001 683239
005 20011219150729.3
008 011219s2000 nyua b 00110 eng
010 $a 99049972
020 $a 0766814157 (pbk.) : $c US44.95
035 $a trw90000093
040 $a DLC $c DLC $d DLC
042 $a pcc
050 0 0 $a TX911.3.C8 $b F67 2000
082 0 0 $a 647.94/068// $2 21
100 $a Ford, Robert C. $q (Robert Clayton), $d 1945- $3 725985
245 1 0 $a Managing the guest experience in hospitality / $c Robert C. Ford, Cherrill P. Heaton.
260 $a Albany, NY : $c c2000. $b Delmar/Thomson Learning,
300 $a xxiv, 432 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
650 $a Hospitality industry $x Customer services. $3 725986
700 $a Heaton, Cherrill P. $3 725984

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W0121060

六樓西文書區HC-Z(6F Western Language Books)

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TX911.3.C8 F67 2000

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