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Customer relationship management : =...

Brown, Stanley A., (1946-)

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Customer relationship management : = a strategic imperative in the world of e-business /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Customer relationship management :/ editor and contributor, Stanley A. Brown.
Reminder of title:	a strategic imperative in the world of e-business /
other author:	Brown, Stanley A.,
Published:	Toronto :John Wiley & Sons Canada, : c2000.,
Description:	xxviii, 345 p. :ill. ;24 cm.
Subject:	Customer relations - Management. -
ISBN:	0471644099 :

Customer relationship management : = a strategic imperative in the world of e-business /
Customer relationship management :a strategic imperative in the world of e-business /editor and contributor, Stanley A. Brown. - Toronto :John Wiley & Sons Canada,c2000. - xxviii, 345 p. :ill. ;24 cm.

Includes bibliographical references.

ISBN: 0471644099 :US29.95

LCCN: 00709499

Nat. Bib. No.: C00-930951-9Subjects--Topical Terms:

582814
Customer relations
--Management.

LC Class. No.: HF5415.5 / .C836 2000

Dewey Class. No.: 658.8/12

Customer relationship management : = a strategic imperative in the world of e-business /
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050 0 0 $a HF5415.5 $b .C836 2000
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245 0 0 $a Customer relationship management : $b a strategic imperative in the world of e-business / $c editor and contributor, Stanley A. Brown.
260 $a Toronto : $c c2000. $b John Wiley & Sons Canada,
300 $a xxviii, 345 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references.
650 $a Customer relations $x Management. $3 582814
650 $a Electronic commerce. $3 576153
700 $a Brown, Stanley A., $d 1946- $3 668789