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物流業B to C業務顧客滿意度之研究 = = The study o...

林上瑞

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物流業B to C業務顧客滿意度之研究 = = The study of customer satisfaction of B to C business in logistics industry : An empirical study for domestic companies : 以國內四家物流公司為例 /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	物流業B to C業務顧客滿意度之研究 = / 林上瑞撰
Reminder of title:	The study of customer satisfaction of B to C business in logistics industry : An empirical study for domestic companies : 以國內四家物流公司為例 /
remainder title:	The study of customer satisfaction of B to C business in logistics industry
Author:	林上瑞
other author:	池文海
Published:	民90[2001],
Description:	ix,133面 : 圖,表格 ; 30公分
Notes:	指導教授: 池文海
Subject:	物流業 -

物流業B to C業務顧客滿意度之研究 = = The study of customer satisfaction of B to C business in logistics industry : An empirical study for domestic companies : 以國內四家物流公司為例 /
林上瑞

物流業B to C業務顧客滿意度之研究 = The study of customer satisfaction of B to C business in logistics industry : An empirical study for domestic companies : 以國內四家物流公司為例 / The study of customer satisfaction of B to C business in logistics industryAn empirical study for domestic companies林上瑞撰 - 民90[2001] - ix,133面 : 圖,表格 ; 30公分

指導教授: 池文海

碩士論文--國立東華大學企業管理研究所,2001

參考書目 : 面109-112Subjects--Topical Terms:

2083254
物流業

物流業B to C業務顧客滿意度之研究 = = The study of customer satisfaction of B to C business in logistics industry : An empirical study for domestic companies : 以國內四家物流公司為例 /
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504 $a 參考書目 : 面109-112
504 $a 附錄:1.物流主管及員工問卷;2.一般顧客之問卷;3.測試與訓練範例一覽表
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