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Service quality in tourism : = measu...
~
Langer, Michael.
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Service quality in tourism : = measurement methods and empirical analysis /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
Service quality in tourism :/ Michael Langer.
Reminder of title:
measurement methods and empirical analysis /
Author:
Langer, Michael.
Published:
Frankfurt am Main ;Peter Lang, : c1997.,
Description:
196 p. :ill. ;21 cm.
Series:
Markt-Management,
Subject:
Customer services. -
ISBN:
0820432407 (US)
Service quality in tourism : = measurement methods and empirical analysis /
Langer, Michael.
Service quality in tourism :
measurement methods and empirical analysis /Michael Langer. - Frankfurt am Main ;Peter Lang,c1997. - 196 p. :ill. ;21 cm. - Markt-Management,Bd. 11432-914X ;.
Includes bibliographical references (p. 171-188) and index.
ISBN: 0820432407 (US)
LCCN: 97029020Subjects--Topical Terms:
657636
Customer services.
LC Class. No.: G155.A1 / L287 1997
Dewey Class. No.: 338.4/791
Service quality in tourism : = measurement methods and empirical analysis /
LDR
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0820432407 (US)
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L287 1997
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338.4/791
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Langer, Michael.
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699935
245
1 0
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Service quality in tourism :
$b
measurement methods and empirical analysis /
$c
Michael Langer.
260
$a
Frankfurt am Main ;
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New York :
$c
c1997.
$b
Peter Lang,
300
$a
196 p. :
$b
ill. ;
$c
21 cm.
440
0
$a
Markt-Management,
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1432-914X ;
$v
Bd. 1
504
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Includes bibliographical references (p. 171-188) and index.
650
$a
Customer services.
$3
657636
650
$a
Tourist trade.
$3
556845
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五樓西文書區A-HB(5F Western Language Books)
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Items
1 records • Pages 1 •
1
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W0037454
五樓西文書區A-HB(5F Western Language Books)
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G155.A1 L287 1997
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1 records • Pages 1 •
1
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