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On great service : = a framework for...
~
Berry, Leonard L., (1942-)
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On great service : = a framework for action /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
On great service :/ Leonard L. Berry.
Reminder of title:
a framework for action /
Author:
Berry, Leonard L.,
Published:
New York :Free Press, : c1995.,
Description:
xi, 292 p. :ill. ;25 cm.
Subject:
Customer services - Quality control. -
ISBN:
0029185556 :
On great service : = a framework for action /
Berry, Leonard L.,1942-
On great service :
a framework for action /Leonard L. Berry. - New York :Free Press,c1995. - xi, 292 p. :ill. ;25 cm.
Includes bibliographical references (p. 271-281) and index.
ISBN: 0029185556 :US28.00
LCCN: 94041391 //r95Subjects--Topical Terms:
655689
Customer services
--Quality control.
LC Class. No.: HF5415.5 / .B483 1995
Dewey Class. No.: 658.5/62
On great service : = a framework for action /
LDR
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DLC
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941013s1995 nyua b 001 0 eng
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94041391 //r95
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0029185556 :
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US28.00
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dt 00015118 //r95
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DLC
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DLC
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DLC
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n-us---
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HF5415.5
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.B483 1995
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658.5/62
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20
100
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Berry, Leonard L.,
$d
1942-
$3
668762
245
1 0
$a
On great service :
$b
a framework for action /
$c
Leonard L. Berry.
260
$a
New York :
$c
c1995.
$b
Free Press,
300
$a
xi, 292 p. :
$b
ill. ;
$c
25 cm.
504
$a
Includes bibliographical references (p. 271-281) and index.
650
$a
Customer services
$x
Quality control.
$3
655689
650
$a
Customer services
$z
United States
$x
Management
$x
Case studies.
$3
694328
based on 0 review(s)
Location:
ALL
六樓西文書區HC-Z(6F Western Language Books)
Year:
Volume Number:
Items
1 records • Pages 1 •
1
Inventory Number
Location Name
Item Class
Material type
Call number
Usage Class
Loan Status
No. of reservations
Opac note
Attachments
W0026349
六樓西文書區HC-Z(6F Western Language Books)
01.外借(書)_YB
一般圖書
HF5415.5 B534 1995
一般使用(Normal)
On shelf
0
Reserve
1 records • Pages 1 •
1
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