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Managing customer value : = creating...
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Wood, Robert Chapman.
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Managing customer value : = creating quality and service that customers can see /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Managing customer value :/ Bradley T. Gale with Robert Chapman Wood.
其他題名:
creating quality and service that customers can see /
作者:
Gale, Bradley T.
其他作者:
Wood, Robert Chapman.
出版者:
New York :Free Press ; : c1994.,
面頁冊數:
xxii, 424 p. :ill. ;25 cm.
標題:
Consumer satisfaction - Evaluation. -
ISBN:
0029110459 :
Managing customer value : = creating quality and service that customers can see /
Gale, Bradley T.
Managing customer value :
creating quality and service that customers can see /Bradley T. Gale with Robert Chapman Wood. - New York :Free Press ;c1994. - xxii, 424 p. :ill. ;25 cm.
Includes bibliographical references (p. 407-416) and indexes.
ISBN: 0029110459 :US27.95
LCCN: 93041905 //r94Subjects--Topical Terms:
694259
Consumer satisfaction
--Evaluation.
LC Class. No.: HF5415.157 / .G34 1994
Dewey Class. No.: 658.8/12
Managing customer value : = creating quality and service that customers can see /
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罕用書庫221室(美崙校區,調書請點預約)(RU_221)
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