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Service breakthroughs : = changing t...
~
Hart, Christopher W. L.
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Service breakthroughs : = changing the rules of the game /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
Service breakthroughs :/ James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.
Reminder of title:
changing the rules of the game /
Author:
Heskett, James L.
other author:
Hart, Christopher W. L.
Published:
New York :Free Press ; : c1990.,
Description:
xii, 306 p. :ill. ;25 cm.
Subject:
Customer services. -
ISBN:
0029146755 :
Service breakthroughs : = changing the rules of the game /
Heskett, James L.
Service breakthroughs :
changing the rules of the game /James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart. - New York :Free Press ;c1990. - xii, 306 p. :ill. ;25 cm.
Includes bibliographical references (p. 279-293) and index.
ISBN: 0029146755 :US27.95
LCCN: 90034202 //r95Subjects--Topical Terms:
657636
Customer services.
LC Class. No.: HF5415.5 / .H43 1990
Dewey Class. No.: 658.8/12
Service breakthroughs : = changing the rules of the game /
LDR
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652041
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DLC
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900302s1990 nyua b 00110 eng
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0029146755 :
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US27.95
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.H43 1990
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Heskett, James L.
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Service breakthroughs :
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changing the rules of the game /
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James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.
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New York :
$a
Toronto :
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c1990.
$b
Free Press ;
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Collier Macmillan,
300
$a
xii, 306 p. :
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ill. ;
$c
25 cm.
504
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Includes bibliographical references (p. 279-293) and index.
650
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Customer services.
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657636
650
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Sales management.
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624757
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Hart, Christopher W. L.
$3
657006
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Sasser, W. Earl.
$3
668791
based on 0 review(s)
Location:
ALL
六樓西文書區HC-Z(6F Western Language Books)
Year:
Volume Number:
Items
1 records • Pages 1 •
1
Inventory Number
Location Name
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Attachments
W0022598
六樓西文書區HC-Z(6F Western Language Books)
01.外借(書)_YB
一般圖書
HF5415.5 H584 1990
一般使用(Normal)
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1 records • Pages 1 •
1
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