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The service/quality solution : = usi...

Collier, David A.

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The service/quality solution : = using service management to gain competitive advantage /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	The service/quality solution :/ David A. Collier.
Reminder of title:	using service management to gain competitive advantage /
Author:	Collier, David A.
Published:	Milwaukee, Wis. :ASQC Quality Press ; : c1994.,
Description:	xiv, 310 p. :ill. ;24 cm.
Subject:	Customer services - Management. - United States -
ISBN:	1556237537

The service/quality solution : = using service management to gain competitive advantage /
Collier, David A.

The service/quality solution :using service management to gain competitive advantage /David A. Collier. - Milwaukee, Wis. :ASQC Quality Press ;c1994. - xiv, 310 p. :ill. ;24 cm.

Includes bibliographical references (p. 288-303) and index.

ISBN: 1556237537

LCCN: 93041421 //r95Subjects--Topical Terms:

657407
Customer services
--Management.--United States

LC Class. No.: HF5415.5 / .C62 1994

Dewey Class. No.: 658.8/12

The service/quality solution : = using service management to gain competitive advantage /
LDR:00646nam a2200193 a 45 001 647178
003 DLC
005 19950222101833.5
008 931014s1994 wiua b 001 0 eng
010 $a 93041421 //r95
020 $a 1556237537
035 $a dt 00006253 //r95
040 $a DLC $c DLC $d DLC
043 $a n-us---
050 0 0 $a HF5415.5 $b .C62 1994
082 0 0 $a 658.8/12 $2 20
100 $a Collier, David A. $3 657406
245 1 4 $a The service/quality solution : $b using service management to gain competitive advantage / $c David A. Collier.
260 $a Milwaukee, Wis. : $a Burr Ridge, Ill. : $c c1994. $b ASQC Quality Press ; $b Irwin Professional Pub.,
300 $a xiv, 310 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references (p. 288-303) and index.
650 $a Customer services $z United States $x Management. $3 657407
650 $a Service industries $z United States $x Quality control. $3 657408