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The service/quality solution : = usi...
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Collier, David A.
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The service/quality solution : = using service management to gain competitive advantage /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
The service/quality solution :/ David A. Collier.
其他題名:
using service management to gain competitive advantage /
作者:
Collier, David A.
出版者:
Milwaukee, Wis. :ASQC Quality Press ; : c1994.,
面頁冊數:
xiv, 310 p. :ill. ;24 cm.
標題:
Customer services - Management. - United States -
ISBN:
1556237537
The service/quality solution : = using service management to gain competitive advantage /
Collier, David A.
The service/quality solution :
using service management to gain competitive advantage /David A. Collier. - Milwaukee, Wis. :ASQC Quality Press ;c1994. - xiv, 310 p. :ill. ;24 cm.
Includes bibliographical references (p. 288-303) and index.
ISBN: 1556237537
LCCN: 93041421 //r95Subjects--Topical Terms:
657407
Customer services
--Management.--United States
LC Class. No.: HF5415.5 / .C62 1994
Dewey Class. No.: 658.8/12
The service/quality solution : = using service management to gain competitive advantage /
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罕用書庫221室(美崙校區,調書請點預約)(RU_221)
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罕用書庫221室(美崙校區,調書請點預約)(RU_221)
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HF5415.5 C699 1994
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