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Making customer satisfaction happen ...

~

McNealy, Roderick M.

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Making customer satisfaction happen : = a strategy for delighting customers /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Making customer satisfaction happen :/ Roderick M. McNealy.
Reminder of title:	a strategy for delighting customers /
Author:	McNealy, Roderick M.
Published:	London ;Chapman & Hall, : c1994.,
Description:	xii, 192 p. :ill. ;25 cm.
Subject:	Consumer satisfaction. -
ISBN:	0412589206

Making customer satisfaction happen : = a strategy for delighting customers /
McNealy, Roderick M.

Making customer satisfaction happen :a strategy for delighting customers /Roderick M. McNealy. - 1st ed. - London ;Chapman & Hall,c1994. - xii, 192 p. :ill. ;25 cm.

Includes bibliographical references and index.

ISBN: 0412589206Subjects--Topical Terms:

578584
Consumer satisfaction.

LC Class. No.: HF5415.5 / .M36x 1994

Making customer satisfaction happen : = a strategy for delighting customers /
LDR:00536nam a2200169 a 45 001 646335
003 OCoLC
005 19950626110656.0
008 950106s1994 enka b 001 0 eng d
020 $a 0412589206
035 $a dt 00005569
040 $a DXU $c DXU
050 $a HF5415.5 $b .M36x 1994
100 $a McNealy, Roderick M. $3 655688
245 1 0 $a Making customer satisfaction happen : $b a strategy for delighting customers / $c Roderick M. McNealy.
250 $a 1st ed.
260 $a London ; $a New York : $c c1994. $b Chapman & Hall,
300 $a xii, 192 p. : $b ill. ; $c 25 cm.
504 $a Includes bibliographical references and index.
650 $a Consumer satisfaction. $2 lcstt $3 578584
650 $a Customer services $x Quality control. $3 655689

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W0015055

六樓西文書區HC-Z(6F Western Language Books)

01.外借(書)_YB

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HF5415.5 M169 1994

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