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Delighting customers : = how to buil...

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Samler, Timothy

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Delighting customers : = how to build a customer-driven organization /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Delighting customers :/ Peter Donovan, Timothy Samler.
其他題名:	how to build a customer-driven organization /
作者:	Donovan, Peter
其他作者:	Samler, Timothy
出版者:	London :Chapman & Hall, : 1994.,
面頁冊數:	xvi, 243 p. :ill. ;24 cm.
標題:	Customer service. -
ISBN:	0412610108

Delighting customers : = how to build a customer-driven organization /
Donovan, Peter

Delighting customers :how to build a customer-driven organization /Peter Donovan, Timothy Samler. - London :Chapman & Hall,1994. - xvi, 243 p. :ill. ;24 cm.

Includes bibliographical references and index.

ISBN: 0412610108Subjects--Topical Terms:

645970
Customer service.

Delighting customers : = how to build a customer-driven organization /
LDR:00426nam a2200121 a 45 001 645800
008 950629s1994 enka b 001 0 eng d
020 $a 0412610108
035 $a dt 00005595
040 $a NDHU $c NDHU $d NDHU
100 $a Donovan, Peter $3 654686
245 1 0 $a Delighting customers : $b how to build a customer-driven organization / $c Peter Donovan, Timothy Samler.
260 $a London : $c 1994. $b Chapman & Hall,
300 $a xvi, 243 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
650 $a Customer service. $3 645970
650 $a Total quality management. $3 529315
700 $a Samler, Timothy $3 654685

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罕用書庫221室(美崙校區,調書請點預約)(RU_221)

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HD30.28 D687 1994

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