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Untangling organizational gridlock :...

Bechtell, Michele L., (1956-)

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Untangling organizational gridlock : = strategies for building a customer focus /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Untangling organizational gridlock :/ Michele L. Bechtell.
Reminder of title:	strategies for building a customer focus /
Author:	Bechtell, Michele L.,
Published:	Milwaukee, Wis. :ASQC Quality Press ; : c1993.,
Description:	xxv, 347 p. :ill. ;24 cm.
Subject:	Customer service. -
ISBN:	0814402038 (alk. paper) :

Untangling organizational gridlock : = strategies for building a customer focus /
Bechtell, Michele L.,1956-

Untangling organizational gridlock :strategies for building a customer focus /Michele L. Bechtell. - Milwaukee, Wis. :ASQC Quality Press ;c1993. - xxv, 347 p. :ill. ;24 cm.

Includes bibliographical references and index.

ISBN: 0814402038 (alk. paper) :US27.95

LCCN: 92046118Subjects--Topical Terms:

645970
Customer service.

LC Class. No.: HD62.15 / .B43 1993

Dewey Class. No.: 658.5/62

Untangling organizational gridlock : = strategies for building a customer focus /
LDR:00648nam a2200193 a 45 001 641839
003 DLC
005 19930622120325.4
008 921228s1993 wiua 001 0 eng
010 $a 92046118
020 $a 0814402038 (alk. paper) : $c US27.95
020 $a 0873891473 (alk. paper)
035 $a I7951672
040 $a DLC $c DLC $d DLC
050 0 0 $a HD62.15 $b .B43 1993
082 0 0 $a 658.5/62 $2 20
100 $a Bechtell, Michele L., $d 1956- $3 645969
245 1 0 $a Untangling organizational gridlock : $b strategies for building a customer focus / $c Michele L. Bechtell.
260 $a Milwaukee, Wis. : $a New York, NY : $c c1993. $b ASQC Quality Press ; $b AMACOM Books [distributor],
300 $a xxv, 347 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
650 $a Customer service. $3 645970
650 $a Organizational effectiveness. $3 529314
650 $a Total quality management. $3 529315