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v.1-2, 績效評估之作業成本管理 = Measuring corporate performance - activity-based management (附使用手冊2冊,E0188531-2)--v.10, 團隊法則之項目團隊創新 = The discipline of teams - innorative project teams (附使用手冊1冊,E0188540)--v.11, 團隊法則之團隊與組識變革 = The discipline of teams - teams and organizational change (附使用手冊1冊,E0188541)--v.12, 顧客忠誠之測評與管理 = Customer loyalty - measuring, managing, making money (v.12-14共附使用手冊1冊,E0188542)--v.13, 顧客忠誠之創造新價值 = Customer loyalty - expanding value building loyalty (v.12-14共附使用手冊1冊,E0188542)--v.14, 顧客忠誠之確立新使命 = Customer loyalty - making loyalty the mission (v.12-14共附使用手冊1冊,E0188542)--v.15, 合作與聯盟之國際化 = Partnering - forging the international (v.15-17共附使用手冊1冊,E0188543)--v.16, 合作與聯盟之產業模式創新 = Partnering - to reinventan industry (v.v.15-17共附使用手冊1冊,E0188543)--v.17, 合作與聯盟之開拓新市場 = Partnering - to enter new markets (v.15-17共附使用手冊1冊,E0188543)--v.18-21, 波特論競爭戰略之邁克爾.波特論競爭戰略 = Michael Porter on competitive strategy (附使用手冊1冊,E0188544)--v.22, 變革管理之把握技術變革 = Corporate change management - disruptive technology cathing the wave (附使用手冊1冊,E0188545)--v.23, 變革管理之組識變革中的談判與溝通 = Corporate change management - negotiating corporate change (附使用手冊1冊,E0188546)--v.24, 標杆管理之他山之石 = Benchmarking - outside the box (v.24-26共附使用手冊1冊,E0188547)--v.25, 標杆管理之核心流程 = Benchmarking - processes (v.24-26共附使用手冊1冊,E0188547)--v.26, 標杆管理之持續改進 = Benchmarking - for continuous improvement (v.24-26共附使用手冊1冊,E0188547)--v.27, 管理提升之改進員工發展 = Working smarter - reforming employee development (附使用手冊1冊,E0188548)--v.28, 管理提升之產品與服務開發 = Working smarter - redesigning product/servise development (附使用手冊1冊,E0188549)--v.29, 管理提升之車間生產率提高 = Working smarter - redoubling shop floor productiving (附使用手冊1冊,E0188550)--v.3, 績效評估之洞察績效 = Measuring corporate performance - flying blind (附使用手冊1冊,E0188539)--v.30, 建立學習型組織之先知先覺 = Putting the learning organization to work - learning before doing (v.30-32共附使用手冊1冊,E0188551)--v.31, 建立學習型組織之不知不覺 = Putting the learning organization to work - learning while doing (v.30-32共附使用手冊1冊,E0188551)--v.32, 建立學習型組織之後知後覺 = Putting the learning organization to work - learning after doing (v.30-32共附使用手冊1冊,E0188551)--v.4, 績效評估之平衡計分卡 = Measuring corporate performance - the balanced scorecard (附使用手冊1冊,E0188533)--v.5, 卓越服務之顧客終身價值 = People service success - the lifetime value of customers (附使用手冊1冊,E0188534)--v.6, 卓越服務之激勵員工 = People service success - mobilizing people for breakthrough service (附使用手冊1冊,E0188535)--v.7, 卓越服務之修復過失、留住客戶 = People service success - saving customers with service recovery (附使用手冊1冊,E0188536)--v.8, 卓越服務之服務利潤鏈 = People service success - the service-profit link (附使用手冊1冊,E0188537)--v.9, 卓越服務之傾聽顧客 = People service success - Listening to customers (附使用手冊1冊,E0188538) |