東華大學圖書館 |

語系: 繁體中文

說明(常見問題)

回圖書館首頁

手機版館藏查詢

登入

回首頁

切換: 標籤 | MARC模式 | ISBD

Determinants of satisfaction with ex...

Gainey, Thomas Wesley,

FindBook

Google Book

Amazon

博客來

Determinants of satisfaction with external training providers: An integration of transaction cost economics and social exchange theory /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Determinants of satisfaction with external training providers: An integration of transaction cost economics and social exchange theory // Thomas Wesley Gainey.
作者:	Gainey, Thomas Wesley,
面頁冊數:	1 electronic resource (129 pages)
附註:	Source: Dissertations Abstracts International, Volume: 63-03, Section: A.
Contained By:	Dissertations Abstracts International63-03A.
標題:	Effects. -
電子資源:	https://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3006030
ISBN:	9780493149257

Determinants of satisfaction with external training providers: An integration of transaction cost economics and social exchange theory /
Gainey, Thomas Wesley,

Determinants of satisfaction with external training providers: An integration of transaction cost economics and social exchange theory /Thomas Wesley Gainey. - 1 electronic resource (129 pages)

Source: Dissertations Abstracts International, Volume: 63-03, Section: A.

While firms increasingly outsource training and development activities, there is much controversy about whether this alternative allows them to build the human capital necessary to gain competitive advantages. This study draws on transaction cost economics (TCE) and social exchange theory to examine effects associated with the outsourcing of training activities. TCE suggests that the effects associated with outsourcing will depend on the degree to which a firm is vulnerable to opportunistic behavior by the vendor (Williamson, 1979). TCE further proposes that vulnerability to opportunistic behavior will be affected by characteristics of the transaction and the institutional environment. However, TCE fails to recognize that exchanges between customers and suppliers occur with the knowledge and experience of previous transactions (Nooteboom, 1996). Thus, social exchange theory (Blau, 1964; Emerson, 1962) compliments TCE by emphasizing the importance of enduring factors such as trust, communication behaviors, and dependencies that develop as a result of continued relations between parties over time. In this study, responses were provided by both a training specialist (who reported on the independent variables) and an HR generalist (who reported on the dependent measure) in 157 organizations. Using structural equation modeling to examine the responses, results suggested that the data provided an acceptable fit to the proposed model. From a TCE perspective, results showed that more explicit contractual agreements were positively related to customer satisfaction. Additionally, the data suggested that contractual specificity was greater where idiosyncratic training was involved, where uncertainty was low, and where customers had more outsourcing-related knowledge, skills, and abilities. From a social exchange perspective, results suggested that building high levels of trust was important to customer satisfaction. Further, it was observed that trust was greater where parties had been together longer, where they had more effective communication behaviors, and where idiosyncratic training was involved.

English

ISBN: 9780493149257Subjects--Topical Terms:

3704809
Effects.
Subjects--Index Terms:

Outsourcing

Determinants of satisfaction with external training providers: An integration of transaction cost economics and social exchange theory /
LDR:03557nmm a22004093i 4500 001 2436164
005 20251021112909.5
006 m o d
007 cr|nu||||||||
008 261011s2000 miu||||||m |||||||eng d
020 $a 9780493149257
035 $a (MiAaPQD)AAI3006030
035 $a AAI3006030
040 $a MiAaPQD $b eng $c MiAaPQD $e rda
100 1 $a Gainey, Thomas Wesley, $e author. $3 3826738
245 1 0 $a Determinants of satisfaction with external training providers: An integration of transaction cost economics and social exchange theory / $c Thomas Wesley Gainey.
264 1 $a Ann Arbor : $b ProQuest Dissertations & Theses, $c 2000
300 $a 1 electronic resource (129 pages)
336 $a text $b txt $2 rdacontent
337 $a computer $b c $2 rdamedia
338 $a online resource $b cr $2 rdacarrier
500 $a Source: Dissertations Abstracts International, Volume: 63-03, Section: A.
500 $a Publisher info.: Dissertation/Thesis.
500 $a Advisors: Klaas, Brian S.
502 $b Ph.D. $c University of South Carolina $d 2000.
520 $a While firms increasingly outsource training and development activities, there is much controversy about whether this alternative allows them to build the human capital necessary to gain competitive advantages. This study draws on transaction cost economics (TCE) and social exchange theory to examine effects associated with the outsourcing of training activities. TCE suggests that the effects associated with outsourcing will depend on the degree to which a firm is vulnerable to opportunistic behavior by the vendor (Williamson, 1979). TCE further proposes that vulnerability to opportunistic behavior will be affected by characteristics of the transaction and the institutional environment. However, TCE fails to recognize that exchanges between customers and suppliers occur with the knowledge and experience of previous transactions (Nooteboom, 1996). Thus, social exchange theory (Blau, 1964; Emerson, 1962) compliments TCE by emphasizing the importance of enduring factors such as trust, communication behaviors, and dependencies that develop as a result of continued relations between parties over time. In this study, responses were provided by both a training specialist (who reported on the independent variables) and an HR generalist (who reported on the dependent measure) in 157 organizations. Using structural equation modeling to examine the responses, results suggested that the data provided an acceptable fit to the proposed model. From a TCE perspective, results showed that more explicit contractual agreements were positively related to customer satisfaction. Additionally, the data suggested that contractual specificity was greater where idiosyncratic training was involved, where uncertainty was low, and where customers had more outsourcing-related knowledge, skills, and abilities. From a social exchange perspective, results suggested that building high levels of trust was important to customer satisfaction. Further, it was observed that trust was greater where parties had been together longer, where they had more effective communication behaviors, and where idiosyncratic training was involved.
546 $a English
590 $a School code: 0202
650 4 $a Effects. $3 3704809
650 4 $a Transactional analysis. $3 567887
650 4 $a Studies. $3 3433795
650 4 $a Research. $3 531893
650 4 $a Social exchange theory. $3 3690619
650 4 $a Behavior. $3 532476
650 4 $a Ambiguity. $3 659528
650 4 $a Cognition & reasoning. $3 3556293
650 4 $a Decision making. $3 517204
650 4 $a Variables. $3 3548259
650 4 $a Copyright. $3 601694
650 4 $a Trust. $3 536251
650 4 $a Rationality. $3 3562024
653 $a Outsourcing
653 $a Social exchange
653 $a Training providers
653 $a Transaction cost
690 $a 0454
710 2 $a University of South Carolina. $e degree granting institution. $3 3826739
720 1 $a Klaas, Brian S. $e degree supervisor.
773 0 $t Dissertations Abstracts International $g 63-03A.
790 $a 0202
791 $a Ph.D.
792 $a 2000
856 4 0 $u https://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3006030