東華大學圖書館 |

Digital business transformation in Africa.. Volume II,. Digital ecosystems, consumer experience, and engagement

Record Type:	Electronic resources : Monograph/item
Title/Author:	Digital business transformation in Africa./ by Thomas Anning-Dorson.
remainder title:	Digital ecosystems, consumer experience, and engagement
Author:	Anning-Dorson, Thomas.
Published:	Cham :Springer Nature Switzerland : : 2025.,
Description:	xxi, 343 p. :ill. (some col.), digital ;24 cm.
[NT 15003449]:	Chapter 1: Navigating the Digital Frontier: Africa's Transformation in the Age of Innovation -- Chapter 2: Mobile Technologies Transforming Digital Ecosystems in Africa -- Chapter 3: Contextually Calibrated Framework for E-Commerce and Online Consumer Behavior in Africa -- Chapter 4: Beyond Adoption: Novel Theoretical Extensions for Understanding E-commerce in Emerging African Markets -- Chapter 5: The Super-App Effect: Transforming Customer Engagement Through Digital Ecosystem Integration in Africa -- Chapter 6: Short-Form Video Content in African Digital Marketing -- Chapter 7: Chatbot Implementation in Customer Service in Africa -- Chapter 8: Emoji as Digital Empathy in Service Recovery in the African Context -- Chapter 9: Digital Identity Across Generations: Consumer Behavior in Africa's Social Media Ecosystem -- Chapter 10: Brand Pride and Social Dynamics in Africa's E-Commerce Evolution -- Chapter 11: Digital Activism and Brand Trust: Crisis Communication Strategies in Africa's Digital Ecosystem -- Chapter 12: Balancing Automation and Trust: The Future of Digital Insurance in African Markets -- Chapter 13: Conclusion - Africa's Digital Transformation: From Innovation to Impact.
Contained By:	Springer Nature eBook
Subject:	Business enterprises - Technological innovations - Africa. -
Online resource:	https://doi.org/10.1007/978-3-031-97210-2
ISBN:	9783031972102

Digital business transformation in Africa.. Volume II,. Digital ecosystems, consumer experience, and engagement
Anning-Dorson, Thomas.

Digital business transformation in Africa.Volume II,Digital ecosystems, consumer experience, and engagement [electronic resource] /Digital ecosystems, consumer experience, and engagementby Thomas Anning-Dorson. - Cham :Springer Nature Switzerland :2025. - xxi, 343 p. :ill. (some col.), digital ;24 cm. - Palgrave studies in technology and innovation in Africa. - Palgrave studies in technology and innovation in Africa..

Chapter 1: Navigating the Digital Frontier: Africa's Transformation in the Age of Innovation -- Chapter 2: Mobile Technologies Transforming Digital Ecosystems in Africa -- Chapter 3: Contextually Calibrated Framework for E-Commerce and Online Consumer Behavior in Africa -- Chapter 4: Beyond Adoption: Novel Theoretical Extensions for Understanding E-commerce in Emerging African Markets -- Chapter 5: The Super-App Effect: Transforming Customer Engagement Through Digital Ecosystem Integration in Africa -- Chapter 6: Short-Form Video Content in African Digital Marketing -- Chapter 7: Chatbot Implementation in Customer Service in Africa -- Chapter 8: Emoji as Digital Empathy in Service Recovery in the African Context -- Chapter 9: Digital Identity Across Generations: Consumer Behavior in Africa's Social Media Ecosystem -- Chapter 10: Brand Pride and Social Dynamics in Africa's E-Commerce Evolution -- Chapter 11: Digital Activism and Brand Trust: Crisis Communication Strategies in Africa's Digital Ecosystem -- Chapter 12: Balancing Automation and Trust: The Future of Digital Insurance in African Markets -- Chapter 13: Conclusion - Africa's Digital Transformation: From Innovation to Impact.

"This book is an essential resource for understanding the dynamic shifts shaping the continent's digital economy. Grounded in over a decade of empirical research and policy engagement, it introduces innovative concepts - digital empathy, trust recalibration, and bifurcated participation - to provide a fresh perspective on how African consumers engage with and influence digital platforms." -Prof. Fred A. Yamoah, Professor of Business and Society, Buckinghamshire New University, United Kingdom As Africa's digital economy expands rapidly, it presents a wealth of opportunities for both micro and macroeconomic development. This book, the second of two volumes, offers a comprehensive examination of how digital technologies are altering the way companies interact with customers and the continent's broader digital ecosystem. Drawing on a rich mix of empirical studies and conceptual frameworks, this volume examines key themes at the forefront of Africa's digital revolution. It explores the impact of super-apps and IoT on consumer interactions, the role of mobile technologies in shaping African digital ecosystems, and the multifaceted influence of digital technologies on socio-economic development. The book delves into cutting-edge customer engagement strategies, including the use of short-form video content, chatbots, and emojis in digital customer service, providing empirical insights into their effectiveness in the African context. Furthermore, this volume offers nuanced analyses of social media's role in brand engagement and e-commerce, exploring generational dynamics and cross-country trends. It also examines the intersection of digital activism and brand management, offering valuable insights for companies navigating the complex socio-political landscape of African markets. It will be of great interest to scholars and students of innovation strategy and business in Africa. Thomas Anning-Dorson is an Associate Professor at the University of the Witwatersrand, South Africa. His research, teaching and consultancy work has explored value at the corporate, customer, and societal levels, in the fields of innovation, the digital economy, marketing, and strategy, and with a specific focus on Africa and emerging markets. He has contributed to research projects at the University of Oxford, McGill University and the University of Ghana. He has published widely in books and journals.

ISBN: 9783031972102

Standard No.: 10.1007/978-3-031-97210-2doiSubjects--Topical Terms:

3594308
Business enterprises
--Technological innovations--Africa.

LC Class. No.: HC800.Z9

Dewey Class. No.: 658.05096

Digital business transformation in Africa.. Volume II,. Digital ecosystems, consumer experience, and engagement
LDR:04805nmm a2200349 a 4500 001 2414524
003 DE-He213
005 20251001130504.0
006 m d
007 cr nn 008maaau
008 260205s2025 sz s 0 eng d
020 $a 9783031972102 $q (electronic bk.)
020 $a 9783031972096 $q (paper)
024 7 $a 10.1007/978-3-031-97210-2 $2 doi
035 $a 978-3-031-97210-2
040 $a GP $c GP
041 0 $a eng
050 4 $a HC800.Z9
072 7 $a KJD $2 bicssc
072 7 $a BUS041000 $2 bisacsh
072 7 $a KJD $2 thema
082 0 4 $a 658.05096 $2 23
090 $a HC800.Z9 $b A615 2025
100 1 $a Anning-Dorson, Thomas. $3 3521620
245 1 0 $a Digital business transformation in Africa. $n Volume II, $p Digital ecosystems, consumer experience, and engagement $h [electronic resource] / $c by Thomas Anning-Dorson.
246 3 0 $a Digital ecosystems, consumer experience, and engagement
260 $a Cham : $b Springer Nature Switzerland : $b Imprint: Palgrave Macmillan, $c 2025.
300 $a xxi, 343 p. : $b ill. (some col.), digital ; $c 24 cm.
490 1 $a Palgrave studies in technology and innovation in Africa
505 0 $a Chapter 1: Navigating the Digital Frontier: Africa's Transformation in the Age of Innovation -- Chapter 2: Mobile Technologies Transforming Digital Ecosystems in Africa -- Chapter 3: Contextually Calibrated Framework for E-Commerce and Online Consumer Behavior in Africa -- Chapter 4: Beyond Adoption: Novel Theoretical Extensions for Understanding E-commerce in Emerging African Markets -- Chapter 5: The Super-App Effect: Transforming Customer Engagement Through Digital Ecosystem Integration in Africa -- Chapter 6: Short-Form Video Content in African Digital Marketing -- Chapter 7: Chatbot Implementation in Customer Service in Africa -- Chapter 8: Emoji as Digital Empathy in Service Recovery in the African Context -- Chapter 9: Digital Identity Across Generations: Consumer Behavior in Africa's Social Media Ecosystem -- Chapter 10: Brand Pride and Social Dynamics in Africa's E-Commerce Evolution -- Chapter 11: Digital Activism and Brand Trust: Crisis Communication Strategies in Africa's Digital Ecosystem -- Chapter 12: Balancing Automation and Trust: The Future of Digital Insurance in African Markets -- Chapter 13: Conclusion - Africa's Digital Transformation: From Innovation to Impact.
520 $a "This book is an essential resource for understanding the dynamic shifts shaping the continent's digital economy. Grounded in over a decade of empirical research and policy engagement, it introduces innovative concepts - digital empathy, trust recalibration, and bifurcated participation - to provide a fresh perspective on how African consumers engage with and influence digital platforms." -Prof. Fred A. Yamoah, Professor of Business and Society, Buckinghamshire New University, United Kingdom As Africa's digital economy expands rapidly, it presents a wealth of opportunities for both micro and macroeconomic development. This book, the second of two volumes, offers a comprehensive examination of how digital technologies are altering the way companies interact with customers and the continent's broader digital ecosystem. Drawing on a rich mix of empirical studies and conceptual frameworks, this volume examines key themes at the forefront of Africa's digital revolution. It explores the impact of super-apps and IoT on consumer interactions, the role of mobile technologies in shaping African digital ecosystems, and the multifaceted influence of digital technologies on socio-economic development. The book delves into cutting-edge customer engagement strategies, including the use of short-form video content, chatbots, and emojis in digital customer service, providing empirical insights into their effectiveness in the African context. Furthermore, this volume offers nuanced analyses of social media's role in brand engagement and e-commerce, exploring generational dynamics and cross-country trends. It also examines the intersection of digital activism and brand management, offering valuable insights for companies navigating the complex socio-political landscape of African markets. It will be of great interest to scholars and students of innovation strategy and business in Africa. Thomas Anning-Dorson is an Associate Professor at the University of the Witwatersrand, South Africa. His research, teaching and consultancy work has explored value at the corporate, customer, and societal levels, in the fields of innovation, the digital economy, marketing, and strategy, and with a specific focus on Africa and emerging markets. He has contributed to research projects at the University of Oxford, McGill University and the University of Ghana. He has published widely in books and journals.
650 0 $a Business enterprises $x Technological innovations $z Africa. $3 3594308
650 0 $a Electronic commerce $z Africa. $3 3601478
650 1 4 $a Innovation and Technology Management. $3 3538485
650 2 4 $a African Business. $3 3235928
710 2 $a SpringerLink (Online service) $3 836513
773 0 $t Springer Nature eBook
830 0 $a Palgrave studies in technology and innovation in Africa. $3 3717016
856 4 0 $u https://doi.org/10.1007/978-3-031-97210-2
950 $a Business and Management (SpringerNature-41169)