東華大學圖書館 |

Language: English

Help

回圖書館首頁

手機版館藏查詢

Back

Switch To: Labeled | MARC Mode | ISBD

The importance of the level of care ...

Sattler, Hans-Peter.

Linked to FindBook

Google Book

Amazon

博客來

The importance of the level of care for personal services = personal guest service in the context of guest centricity and guest care /

Record Type:	Electronic resources : Monograph/item
Title/Author:	The importance of the level of care for personal services/ by Hans-Peter Sattler.
Reminder of title:	personal guest service in the context of guest centricity and guest care /
Author:	Sattler, Hans-Peter.
Published:	Wiesbaden :Springer Fachmedien Wiesbaden : : 2025.,
Description:	xxi, 463 p. :ill. (some col.), digital ;24 cm.
[NT 15003449]:	introduction -- Culture as a universal resource for hospitality and guest care -- Historical development of German hotel culture -- Personal guest care as a Guest-Centricity and Guest-Care complex -- Empirical investigation of guest care intensity using the example of guest service -- Confirmation of the importance of care intensity for personal service.
Contained By:	Springer Nature eBook
Subject:	Hospitality industry - Customer services. -
Online resource:	https://doi.org/10.1007/978-3-658-48961-8
ISBN:	9783658489618

The importance of the level of care for personal services = personal guest service in the context of guest centricity and guest care /
Sattler, Hans-Peter.

The importance of the level of care for personal servicespersonal guest service in the context of guest centricity and guest care /[electronic resource] :by Hans-Peter Sattler. - Wiesbaden :Springer Fachmedien Wiesbaden :2025. - xxi, 463 p. :ill. (some col.), digital ;24 cm.

introduction -- Culture as a universal resource for hospitality and guest care -- Historical development of German hotel culture -- Personal guest care as a Guest-Centricity and Guest-Care complex -- Empirical investigation of guest care intensity using the example of guest service -- Confirmation of the importance of care intensity for personal service.

In the present, slightly revised dissertation, the importance of individual care intensity is examined from the perspective of the hotel-specific service of attending to hotel guests. This involves analyzing how culture, historical industry developments, and training-relevant skills and behaviors have influenced the evolution of hotel-specific services. Based on the research question, "What significance does care intensity have for the provision of personal services?", the aim is to understand, using the example of hotel-specific personal guest care in hotels, the value it should have for guest loyalty and the quality of relationships between hotel guests, hotel employees, and the hotel operation. The results include, on the one hand, a reassessment of personal guest care as a hotel-specific service and the establishment of the Guest Quadrant as a holistic guest care model; and on the other hand, the opportunity for hotel employees, owners, and/or operators to diagnose the individual care intensity of hotel guests from the perspective of Guest Centricity and Guest Care using proposed skills, calculation methods, and assessment tools. Dr. Hans-Peter Sattler earned his doctorate at the Chair of Service Management at the University of Leipzig. At the same time, he works as a civil servant and senior vocational teacher at the vocational school for the hotel, restaurant, and brewing industries in Munich, as well as a specialist supervisor and internship coordinator at the Kermess Vocational School for Hotel & Tourism Management. He is also employed as a lecturer at the DHA and Euro-FH in tourism-related bachelor's and master's degree programs. The translation was done with the help of artificial intelligence. A subsequent human revision was done primarily in terms of content. This book is a translation of an original German edition. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation.

ISBN: 9783658489618

Standard No.: 10.1007/978-3-658-48961-8doiSubjects--Topical Terms:

725986
Hospitality industry
--Customer services.

LC Class. No.: TX911.3.C8

Dewey Class. No.: 647.94068

The importance of the level of care for personal services = personal guest service in the context of guest centricity and guest care /
LDR:03669nmm a2200337 a 4500 001 2414506
003 DE-He213
005 20250927093439.0
006 m d
007 cr nn 008maaau
008 260205s2025 gw s 0 eng d
020 $a 9783658489618 $q (electronic bk.)
020 $a 9783658489601 $q (paper)
024 7 $a 10.1007/978-3-658-48961-8 $2 doi
035 $a 978-3-658-48961-8
040 $a GP $c GP
041 1 $a eng $h ger
050 4 $a TX911.3.C8
072 7 $a KNSG $2 bicssc
072 7 $a BUS081000 $2 bisacsh
072 7 $a KNSG $2 thema
082 0 4 $a 647.94068 $2 23
090 $a TX911.3.C8 $b S253 2025
100 1 $a Sattler, Hans-Peter. $3 3791203
240 1 0 $a Bedeutung der Betreuungsintensität für die persönliche Dienstleistung. $l English
245 1 4 $a The importance of the level of care for personal services $h [electronic resource] : $b personal guest service in the context of guest centricity and guest care / $c by Hans-Peter Sattler.
260 $a Wiesbaden : $b Springer Fachmedien Wiesbaden : $b Imprint: Springer, $c 2025.
300 $a xxi, 463 p. : $b ill. (some col.), digital ; $c 24 cm.
505 0 $a introduction -- Culture as a universal resource for hospitality and guest care -- Historical development of German hotel culture -- Personal guest care as a Guest-Centricity and Guest-Care complex -- Empirical investigation of guest care intensity using the example of guest service -- Confirmation of the importance of care intensity for personal service.
520 $a In the present, slightly revised dissertation, the importance of individual care intensity is examined from the perspective of the hotel-specific service of attending to hotel guests. This involves analyzing how culture, historical industry developments, and training-relevant skills and behaviors have influenced the evolution of hotel-specific services. Based on the research question, "What significance does care intensity have for the provision of personal services?", the aim is to understand, using the example of hotel-specific personal guest care in hotels, the value it should have for guest loyalty and the quality of relationships between hotel guests, hotel employees, and the hotel operation. The results include, on the one hand, a reassessment of personal guest care as a hotel-specific service and the establishment of the Guest Quadrant as a holistic guest care model; and on the other hand, the opportunity for hotel employees, owners, and/or operators to diagnose the individual care intensity of hotel guests from the perspective of Guest Centricity and Guest Care using proposed skills, calculation methods, and assessment tools. Dr. Hans-Peter Sattler earned his doctorate at the Chair of Service Management at the University of Leipzig. At the same time, he works as a civil servant and senior vocational teacher at the vocational school for the hotel, restaurant, and brewing industries in Munich, as well as a specialist supervisor and internship coordinator at the Kermess Vocational School for Hotel & Tourism Management. He is also employed as a lecturer at the DHA and Euro-FH in tourism-related bachelor's and master's degree programs. The translation was done with the help of artificial intelligence. A subsequent human revision was done primarily in terms of content. This book is a translation of an original German edition. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation.
650 0 $a Hospitality industry $x Customer services. $3 725986
650 0 $a Hotel management. $3 659480
650 1 4 $a Tourism Management. $3 2068134
650 2 4 $a Sector and Industry Studies. $3 3595170
650 2 4 $a Services. $3 2055617
650 2 4 $a Tourism Economics. $3 3592247
710 2 $a SpringerLink (Online service) $3 836513
773 0 $t Springer Nature eBook
856 4 0 $u https://doi.org/10.1007/978-3-658-48961-8
950 $a Business and Management (SpringerNature-41169)