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Chatbots and human-centered AI = 8th...

CONVERSATIONS (Workshop) (2024 :)

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Chatbots and human-centered AI = 8th International Workshop, CONVERSATIONS 2024, Thessaloniki, Greece, December 4-5, 2024 : revised selected papers /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Chatbots and human-centered AI/ edited by Asbjørn Følstad ... [et al.].
Reminder of title:	8th International Workshop, CONVERSATIONS 2024, Thessaloniki, Greece, December 4-5, 2024 : revised selected papers /
remainder title:	CONVERSATIONS 2024
other author:	Følstad, Asbjørn.
corporate name:	CONVERSATIONS (Workshop)
Published:	Cham :Springer Nature Switzerland : : 2025.,
Description:	xii, 262 p. :ill. (some col.), digital ;24 cm.
[NT 15003449]:	Understanding and Designing for Human-AI Interactions. -- Analyzing Patterns of Conversational Breakdown in Human-Chatbot Customer Service Conversations. -- Selecting Empathic Response Headers in Customer Support Conversations with LLM-based Emotion Recognition. -- Exploring the Effects of Consistency-based Hallucination Detection for LLM-based QA Chatbots: A Simulation Study. -- LadderChat - An LLM-based Conversational Agent for Laddering Interviews. -- Can Machine Learning Models Recognise Emotions, Particularly Neutral, Better Than Humans?. -- Human-Centred AI in Education and Social Support. -- An AI-Powered Learning Companion for Adaptive and Personalized STEM Educatio. -- Development and Evaluation of a University Chatbot Using Deep Learning: A RAG-Based Approach. -- A Voice-Enabled Intelligent Virtual Agent for People with Memory Impairments: Thematic Analysis of Focus Group Results. -- The BookBot Project: Conceptual Design of a Social Robot Facilitating Reading Motivation. -- Questions people ask ChatGPT regarding their romantic relationships and what they think about the provided answers: An exploratory study. -- Conversational AI for Citizens and Customers. -- AI-Driven Dialogue: Leveraging Generative AI in Conversational Agent Voting Advice Applications (CAVAA). -- First Aid for Europe - A Study on the Impact of Digital Voting Assistants on Young Adults During the Elections for the European Parliament in 2024. -- An Analysis of Federal and Municipal Chatbots in Germany. -- LLM-powered Conversational AI in Customer Service: Users' Expectations and Anticipated Use. -- Feeling Understood by AI: How Empathy Shapes Trust and Influences Patronage Intentions in Conversational AI.
Contained By:	Springer Nature eBook
Subject:	Chatbots - Congresses. -
Online resource:	https://doi.org/10.1007/978-3-031-88045-2
ISBN:	9783031880452

Chatbots and human-centered AI = 8th International Workshop, CONVERSATIONS 2024, Thessaloniki, Greece, December 4-5, 2024 : revised selected papers /
Chatbots and human-centered AI8th International Workshop, CONVERSATIONS 2024, Thessaloniki, Greece, December 4-5, 2024 : revised selected papers /[electronic resource] :CONVERSATIONS 2024edited by Asbjørn Følstad ... [et al.]. - Cham :Springer Nature Switzerland :2025. - xii, 262 p. :ill. (some col.), digital ;24 cm. - Lecture notes in computer science,155451611-3349 ;. - Lecture notes in computer science ;15545..

Understanding and Designing for Human-AI Interactions. -- Analyzing Patterns of Conversational Breakdown in Human-Chatbot Customer Service Conversations. -- Selecting Empathic Response Headers in Customer Support Conversations with LLM-based Emotion Recognition. -- Exploring the Effects of Consistency-based Hallucination Detection for LLM-based QA Chatbots: A Simulation Study. -- LadderChat - An LLM-based Conversational Agent for Laddering Interviews. -- Can Machine Learning Models Recognise Emotions, Particularly Neutral, Better Than Humans?. -- Human-Centred AI in Education and Social Support. -- An AI-Powered Learning Companion for Adaptive and Personalized STEM Educatio. -- Development and Evaluation of a University Chatbot Using Deep Learning: A RAG-Based Approach. -- A Voice-Enabled Intelligent Virtual Agent for People with Memory Impairments: Thematic Analysis of Focus Group Results. -- The BookBot Project: Conceptual Design of a Social Robot Facilitating Reading Motivation. -- Questions people ask ChatGPT regarding their romantic relationships and what they think about the provided answers: An exploratory study. -- Conversational AI for Citizens and Customers. -- AI-Driven Dialogue: Leveraging Generative AI in Conversational Agent Voting Advice Applications (CAVAA). -- First Aid for Europe - A Study on the Impact of Digital Voting Assistants on Young Adults During the Elections for the European Parliament in 2024. -- An Analysis of Federal and Municipal Chatbots in Germany. -- LLM-powered Conversational AI in Customer Service: Users' Expectations and Anticipated Use. -- Feeling Understood by AI: How Empathy Shapes Trust and Influences Patronage Intentions in Conversational AI.

This book constitutes the refereed proceedings of the 8th International Workshop on Chatbots and Human-Centered AI, CONVERSATIONS 2024, held in Thessaloniki, Greece, during December 4-5, 2024. The 12 full papers and 3 short papers were carefully reviewed and selected from 35 submissions. They were organized in topical sections as follows: Understanding and Designing for Human-AI Interactions; Human-Centred AI in Education and Social Support; Conversational AI for Citizens and Customers.

ISBN: 9783031880452

Standard No.: 10.1007/978-3-031-88045-2doiSubjects--Topical Terms:

3714706
Chatbots
--Congresses.

LC Class. No.: QA76.76.C52

Dewey Class. No.: 004.6

Chatbots and human-centered AI = 8th International Workshop, CONVERSATIONS 2024, Thessaloniki, Greece, December 4-5, 2024 : revised selected papers /
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650 2 4 $a Programming Techniques. $3 892496
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