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The Compassion Experience: the Exper...

Telles, Deserah.

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The Compassion Experience: the Experiences of Case Managers Serving Human Trafficking Survivors.

Record Type:	Electronic resources : Monograph/item
Title/Author:	The Compassion Experience: the Experiences of Case Managers Serving Human Trafficking Survivors./
Author:	Telles, Deserah.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2020,
Description:	166 p.
Notes:	Source: Dissertations Abstracts International, Volume: 82-06, Section: B.
Contained By:	Dissertations Abstracts International82-06B.
Subject:	Behavioral sciences. -
Online resource:	https://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=28259724
ISBN:	9798557009621

The Compassion Experience: the Experiences of Case Managers Serving Human Trafficking Survivors.
Telles, Deserah.

The Compassion Experience: the Experiences of Case Managers Serving Human Trafficking Survivors. - Ann Arbor : ProQuest Dissertations & Theses, 2020 - 166 p.

Source: Dissertations Abstracts International, Volume: 82-06, Section: B.

Thesis (Ph.D.)--Capella University, 2020.

Human trafficking is an international issue; in the United States, Texas is the second-largest hub for human trafficking. Case management plays a vital role throughout nonprofit human trafficking agencies in order to provide therapeutic and restorative change for survivors. The problem examined in this qualitative study was the experiences of case managers implementing human trafficking resources in Texas. The purpose of this study was to contribute additional research to the human services field by providing a study that would identify the experiences of vital advocates for survivors of trafficking and their impact on decision-making. The theory of reasoned action was utilized to determine how the case manager's behavior is directly related to their attitudes and beliefs of human trafficking affecting their decision-making. Ten case managers were interviewed from three different human trafficking programs from one nonprofit agency. Participants engaged in semi-structured, audio-recorded, in-person interviews. The interviews were transcribed, and thematic analysis was completed using a five-phase thematic analysis process. Comparative analysis techniques were used with Word, and Excel documents to compare emerging themes and patterns, and NVivo was used for data checking of findings. Participant responses revealed the themes encountered are limited resources, which reduce the effectiveness of their work, the categorization of client risk levels limit equal resources, the frustration with staff, the countertransference effect on survivor-case manager relationship, the secondary trauma leads into perceptions of general populations, the countertransference impact to setting psychological boundaries, the countertransference impact to setting physical boundaries, the roadblocks created by agency financial protocols, the stigmatizing behaviors of non-mental health professionals limiting service goals, and the heightened awareness of survivors in agency roles. The effects of the collaborative relationship between the case manager and survivor extend beyond the workplace, and limited support is offered to meet the needs of case managers providing resources to survivors outside of the agency's scope, yet relevant to the basic needs identified. The identified information supported a sense of understanding and compassion for the case managers providing resources to this vulnerable at-risk population. Future recommendations to investigate that are supported by the data but not relevant include the impact of how spirituality enables grounding through stressful encounters, the frustration with community assumptions and lack of education, and the implications of identification affecting the survivor, case managers, and the community.

ISBN: 9798557009621Subjects--Topical Terms:

529833
Behavioral sciences.
Subjects--Index Terms:

Case managers

The Compassion Experience: the Experiences of Case Managers Serving Human Trafficking Survivors.
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