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Employee Experiences of Role Disrupt...

Murray, Natalie Dais.

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Employee Experiences of Role Disruption Due to Digital Transformation.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Employee Experiences of Role Disruption Due to Digital Transformation./
Author:	Murray, Natalie Dais.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2023,
Description:	232 p.
Notes:	Source: Dissertations Abstracts International, Volume: 85-02, Section: B.
Contained By:	Dissertations Abstracts International85-02B.
Subject:	Adult education. -
Online resource:	https://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=30573787
ISBN:	9798379960124

Employee Experiences of Role Disruption Due to Digital Transformation.
Murray, Natalie Dais.

Employee Experiences of Role Disruption Due to Digital Transformation. - Ann Arbor : ProQuest Dissertations & Theses, 2023 - 232 p.

Source: Dissertations Abstracts International, Volume: 85-02, Section: B.

Thesis (Ph.D.)--Fielding Graduate University, 2023.

This item must not be sold to any third party vendors.

Organizations actively pursue digital transformation strategies to meet the demands of a rapidly evolving landscape of digital tools and capacities. As organizations implement digital transformation strategies, fundamental shifts are made to business operations, culture, product and service offerings, and the customer and employee experience. This qualitative research study examined the lived experiences of 25 employees who have experienced role disruption due to digital transformation efforts and their attitudes toward future digital transformation efforts. The participant's experience was captured through open-ended interviews and analyzed during open coding. Employees were generous with their stories and shared the challenges they faced, their emotional experiences, their perspective on technology, their learnings, and the internal capacities they leveraged or developed during these experiences. Strong emotions, such as fear, were potent and balanced only by describing the complex emotional journey employees experienced. Inner capacities such as perspective-taking, agency, and openness were leveraged or developed. Digital transformation necessitates building the capacity for navigating and thriving in complexity for the employee. This research contributes to a limited body of academic literature on the employee experience of role disruption due to digital transformation efforts. It also contributes to the academic literature examining transformative learning and adult development in the workplace context. This study has the potential to impact digital transformation practices and aid organizations to better support employees navigating role disruption.

ISBN: 9798379960124Subjects--Topical Terms:

543202
Adult education.
Subjects--Index Terms:

Adult development

Employee Experiences of Role Disruption Due to Digital Transformation.
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