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Consumer Attitudes and Expectations ...

Winn, Spencer.

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Consumer Attitudes and Expectations of Restaurant COVID-19 Mitigation Practices Concerning Public Health After Year One of the COVID-19 Pandemic.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Consumer Attitudes and Expectations of Restaurant COVID-19 Mitigation Practices Concerning Public Health After Year One of the COVID-19 Pandemic./
Author:	Winn, Spencer.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2023,
Description:	81 p.
Notes:	Source: Masters Abstracts International, Volume: 84-12.
Contained By:	Masters Abstracts International84-12.
Subject:	Food science. -
Online resource:	https://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=30426183
ISBN:	9798379747329

Consumer Attitudes and Expectations of Restaurant COVID-19 Mitigation Practices Concerning Public Health After Year One of the COVID-19 Pandemic.
Winn, Spencer.

Consumer Attitudes and Expectations of Restaurant COVID-19 Mitigation Practices Concerning Public Health After Year One of the COVID-19 Pandemic. - Ann Arbor : ProQuest Dissertations & Theses, 2023 - 81 p.

Source: Masters Abstracts International, Volume: 84-12.

Thesis (M.S.)--Iowa State University, 2023.

This item must not be sold to any third party vendors.

The COVID-19 global pandemic, announced in March 2020, had detrimental effects on the restaurant industry. Restaurants either voluntarily closed or were mandated by state or local governments to discontinue dining in restaurants to mitigate the spread of the virus. Once dine-in restrictions were lifted, many restaurants adopted safety practices to limit customer and employee exposure to COVID-19. This study aimed to assess consumer opinion on how restaurants handled the COVID-19 pandemic safety practices and what expectations consumers had of restaurants concerning safety practices moving forward. Participants of this study lived in the United States, were 18 years or older, and had purchased food from a restaurant at least five times during the COVID-19 pandemic (n= 374). The questionnaire was distributed nationally using Amazon Mechanical Turk in May 2021. Results of this study indicated that: 1) on average, consumers agreed or were neutral on the matter that restaurants had implemented safety protocols such as social distancing, sanitizing, and requiring employees and guests to wear masks during the pandemic, and 2) consumers agreed that moving forward, restaurants should offer online ordering options, require frequent hand washing for employees, encourage sick employees to stay home, encourage sick guests not to enter the restaurant, offer curbside delivery and contactless pick-up, regularly disinfect employee work areas and frequently touched surfaces, and offer outdoor seating. Findings suggest that customers continued to expect safety and food purchasing and delivery practices implemented during the pandemic. Differences in consumer attitudes and expectations among demographic groups, implications, and future research are also discussed.

ISBN: 9798379747329Subjects--Topical Terms:

3173303
Food science.
Subjects--Index Terms:

Restaurant industry

Consumer Attitudes and Expectations of Restaurant COVID-19 Mitigation Practices Concerning Public Health After Year One of the COVID-19 Pandemic.
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