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Customer service : = skills for succ...

Lucas, Robert W.,

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Customer service : = skills for success /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Customer service :/ Robert W. Lucas, Principal, Robert W. Lucas Enterprises
Reminder of title:	skills for success /
Author:	Lucas, Robert W.,
Description:	xxv, 436 pages :color illustrations ;27 cm
[NT 15003449]:	The profession -- The customer service profession -- Contributing to the service culture -- Skills for success -- Verbal communication skills -- Nonverbal communication skills -- Listening to the customer -- Building and maintaining relationships -- Customer service and behavior -- Service breakdowns and service recovery -- Customer service in a diverse world -- Customer service via technology -- Encouraging customer loyalty -- Appendix -- Glossary -- Notes -- Bibliography -- Credits -- Index
Subject:	Customer services - Periodicals. -
ISBN:	9780073545462

Customer service : = skills for success /
Lucas, Robert W.,

Customer service :skills for success /Robert W. Lucas, Principal, Robert W. Lucas Enterprises - Sixth edition - xxv, 436 pages :color illustrations ;27 cm

Includes bibliographical references (pages 423-425) and index

The profession -- The customer service profession -- Contributing to the service culture -- Skills for success -- Verbal communication skills -- Nonverbal communication skills -- Listening to the customer -- Building and maintaining relationships -- Customer service and behavior -- Service breakdowns and service recovery -- Customer service in a diverse world -- Customer service via technology -- Encouraging customer loyalty -- Appendix -- Glossary -- Notes -- Bibliography -- Credits -- Index

ISBN: 9780073545462Subjects--Topical Terms:

959504
Customer services
--Periodicals.

LC Class. No.: HF5415.5 / .L83 2015

Dewey Class. No.: 658.8/12

Customer service : = skills for success /
LDR:01509cam 2200301 i 4500 001 2381898
003 OCoLC
005 20180323034046.0
008 250429s2015 nyua b 001 0 eng
019 $a 966603474
020 $a 9780073545462 $q (alk. paper)
020 $a 0073545465 $q (alk. paper)
020 $a 9781259252945
020 $a 1259252949
035 $a (OCoLC)865452313 $z (OCoLC)966603474
035 $a 865452313
040 $a DLC $b eng $e rda $c DLC $d YDX $d YDXCP $d LTSCA $d OCLCF $d WBT $d SINLB $d OCLCQ $d THHCU $d DHA $d OCLCQ $d BGU
042 $a pcc
050 0 0 $a HF5415.5 $b .L83 2015
082 0 0 $a 658.8/12 $2 23
100 1 $a Lucas, Robert W., $e author $3 3736465
245 1 0 $a Customer service : $b skills for success / $c Robert W. Lucas, Principal, Robert W. Lucas Enterprises
250 $a Sixth edition
264 # 1 $a New York : $b McGraw-Hill Education, $c 2015
300 $a xxv, 436 pages : $b color illustrations ; $c 27 cm
336 $a text $b txt $2 rdacontent
337 $a unmediated $b n $2 rdamedia
338 $a volume $b nc $2 rdacarrier
504 $a Includes bibliographical references (pages 423-425) and index
505 0 # $a The profession -- The customer service profession -- Contributing to the service culture -- Skills for success -- Verbal communication skills -- Nonverbal communication skills -- Listening to the customer -- Building and maintaining relationships -- Customer service and behavior -- Service breakdowns and service recovery -- Customer service in a diverse world -- Customer service via technology -- Encouraging customer loyalty -- Appendix -- Glossary -- Notes -- Bibliography -- Credits -- Index
650 # 0 $a Customer services $v Periodicals. $3 959504