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Researching Ways to Arouse Empathy in Simulation Game Design.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Researching Ways to Arouse Empathy in Simulation Game Design./
Author:	Xue, Jiafan.
Description:	1 online resource (44 pages)
Notes:	Source: Masters Abstracts International, Volume: 84-05.
Contained By:	Masters Abstracts International84-05.
Subject:	Design. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=29168463click for full text (PQDT)
ISBN:	9798352947050

Researching Ways to Arouse Empathy in Simulation Game Design.
Xue, Jiafan.

Researching Ways to Arouse Empathy in Simulation Game Design. - 1 online resource (44 pages)

Source: Masters Abstracts International, Volume: 84-05.

Thesis (M.S.)--Northeastern University, 2022.

Includes bibliographical references

This research mainly explored the methods and techniques of arousing empathy between players and customer service personnel in service simulation games. It also evaluated the effect of the empathy experience of players that the game arouses. The methodology used in this study is a quantitative method based on a survey. By designing and developing a simulation game with a customer service staff as the protagonist, recruiting participants to play the game, and filling in the survey after their play, I collected the results that indicated players' perceptions and feelings about customer service staff experience and empathy experience. The results showed that the game could successfully shape the experience of the customer service staff for the player and arouse the player's empathy for the protagonist. The results of this research could be used as a guide for customer service simulation game design methods and techniques, and also provide game designers with a series of techniques and methods reference to induce empathy in games.

Electronic reproduction.
Ann Arbor, Mich. :
ProQuest,
2023

Mode of access: World Wide Web

ISBN: 9798352947050Subjects--Topical Terms:

518875
Design.
Subjects--Index Terms:

Customer serviceIndex Terms--Genre/Form:

542853
Electronic books.

Researching Ways to Arouse Empathy in Simulation Game Design.
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245 1 0 $a Researching Ways to Arouse Empathy in Simulation Game Design.
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500 $a Source: Masters Abstracts International, Volume: 84-05.
500 $a Includes supplementary digital materials.
500 $a Advisor: Pearce, Celia.
502 $a Thesis (M.S.)--Northeastern University, 2022.
504 $a Includes bibliographical references
520 $a This research mainly explored the methods and techniques of arousing empathy between players and customer service personnel in service simulation games. It also evaluated the effect of the empathy experience of players that the game arouses. The methodology used in this study is a quantitative method based on a survey. By designing and developing a simulation game with a customer service staff as the protagonist, recruiting participants to play the game, and filling in the survey after their play, I collected the results that indicated players' perceptions and feelings about customer service staff experience and empathy experience. The results showed that the game could successfully shape the experience of the customer service staff for the player and arouse the player's empathy for the protagonist. The results of this research could be used as a guide for customer service simulation game design methods and techniques, and also provide game designers with a series of techniques and methods reference to induce empathy in games.
533 $a Electronic reproduction. $b Ann Arbor, Mich. : $c ProQuest, $d 2023
538 $a Mode of access: World Wide Web
650 4 $a Design. $3 518875
650 4 $a Personality psychology. $3 2144789
653 $a Customer service
653 $a Empathy
653 $a Game design
653 $a Simulation game
655 7 $a Electronic books. $2 lcsh $3 542853
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690 $a 0625
710 2 $a ProQuest Information and Learning Co. $3 783688
710 2 $a Northeastern University. $b Department of Art + Design. $3 3191980
773 0 $t Masters Abstracts International $g 84-05.
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=29168463 $z click for full text (PQDT)