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Designing Product-Service System Solutions for Value Co-Creation - Integrating Product-Service System and Service Design Approaches.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Designing Product-Service System Solutions for Value Co-Creation - Integrating Product-Service System and Service Design Approaches./
作者:	da Costa, Nina Diana Oliveira.
面頁冊數:	1 online resource (178 pages)
附註:	Source: Dissertations Abstracts International, Volume: 84-01, Section: B.
Contained By:	Dissertations Abstracts International84-01B.
標題:	Innovations. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=29139543click for full text (PQDT)
ISBN:	9798835537082

Designing Product-Service System Solutions for Value Co-Creation - Integrating Product-Service System and Service Design Approaches.
da Costa, Nina Diana Oliveira.

Designing Product-Service System Solutions for Value Co-Creation - Integrating Product-Service System and Service Design Approaches. - 1 online resource (178 pages)

Source: Dissertations Abstracts International, Volume: 84-01, Section: B.

Thesis (Ph.D.)--Universidade do Porto (Portugal), 2017.

Includes bibliographical references

The rapid advance of technology is changing society at a very fast pace, bringing change to the nature of product and service (e.g. smart-products). Customers are more informed and have access to more resources to fulfil their needs. In this context, product and service providers alike, look for new approaches to create more complete solutions for their customers. Acknowledging the limitations of physical products to stay relevant in current markets, manufacturing companies are infusing service in their offerings. Likewise, service providers need more support to combine multiple touchpoints with their customers in a cohesive way to enable positive customer experiences.Different ways to conceptualize service and create new solutions exist. On the one hand, Product-Service System approach integrates product and service components as well as organizational network components, to create integrated offerings. On the other hand, Service Design looks at customer experiences from a holistic perspective and envision innovative ways to support value co-creation processes with customers and other stakeholders. Although complementary, these approaches have yet to be integrated. Bringing together PSS and Service Design complementarities can support companies to co-create new product-service system solutions, to evolve their design processes, and to improve their business positioning.This thesis investigates how PSS and Service Design can be combined to better support the design of integrated product-service system solutions that enhance value co-creation processes, within multiple design contexts. To address these challenges, the research objectives are three folded: (1) Explore overlaps and complementarities between PSS and Service Design to create a conceptual framework; (2) Develop an integrative PSS approach, which combines PSS and service design, and the respective design models to design product-service system solutions from an integrated perspective, since the exploration stage to the development of mock-ups and prototypes; (3) Understand how PSS can be incorporated with Product Design and Service Design to enrich these approaches.Following a Design Research approach, the objectives led to three contributions. Study (1) analyzes overlaps and complementarities of PSS and Service Design approaches through the lenses of S-D Logic, based on literature review, and develops a conceptual framework. The framework creates a unifying language, outlining potential synergies between PSS design and service design by exploring the concept of value co-creation; and supports the development of future research that lays at the intersection these areas. Study (2) presents the development of a new integrative PSS approach and models. It integrates the co-creative and human-centered approach of Service Design with the organizational-oriented perspective of PSS, throughout the different stages of the design process through a design research approach. It validates this approach through a case study in a laboratory equipment company to design new integrated solutions, which have resulted in prototypes that were partially implemented. Study (3) advances the previous contributions by exploring complementarities and gaps of product design and service design, which remain important backbones of current manufacturing and service companies. The study also explores how PSS approach can enrich these design approaches. A multiple case study with projects using a product design approach and service design approach, in collaboration with companies was undertaken to support the research.

Electronic reproduction.
Ann Arbor, Mich. :
ProQuest,
2023

Mode of access: World Wide Web

ISBN: 9798835537082Subjects--Topical Terms:

754112
Innovations.
Index Terms--Genre/Form:

542853
Electronic books.

Designing Product-Service System Solutions for Value Co-Creation - Integrating Product-Service System and Service Design Approaches.
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502 $a Thesis (Ph.D.)--Universidade do Porto (Portugal), 2017.
504 $a Includes bibliographical references
520 $a The rapid advance of technology is changing society at a very fast pace, bringing change to the nature of product and service (e.g. smart-products). Customers are more informed and have access to more resources to fulfil their needs. In this context, product and service providers alike, look for new approaches to create more complete solutions for their customers. Acknowledging the limitations of physical products to stay relevant in current markets, manufacturing companies are infusing service in their offerings. Likewise, service providers need more support to combine multiple touchpoints with their customers in a cohesive way to enable positive customer experiences.Different ways to conceptualize service and create new solutions exist. On the one hand, Product-Service System approach integrates product and service components as well as organizational network components, to create integrated offerings. On the other hand, Service Design looks at customer experiences from a holistic perspective and envision innovative ways to support value co-creation processes with customers and other stakeholders. Although complementary, these approaches have yet to be integrated. Bringing together PSS and Service Design complementarities can support companies to co-create new product-service system solutions, to evolve their design processes, and to improve their business positioning.This thesis investigates how PSS and Service Design can be combined to better support the design of integrated product-service system solutions that enhance value co-creation processes, within multiple design contexts. To address these challenges, the research objectives are three folded: (1) Explore overlaps and complementarities between PSS and Service Design to create a conceptual framework; (2) Develop an integrative PSS approach, which combines PSS and service design, and the respective design models to design product-service system solutions from an integrated perspective, since the exploration stage to the development of mock-ups and prototypes; (3) Understand how PSS can be incorporated with Product Design and Service Design to enrich these approaches.Following a Design Research approach, the objectives led to three contributions. Study (1) analyzes overlaps and complementarities of PSS and Service Design approaches through the lenses of S-D Logic, based on literature review, and develops a conceptual framework. The framework creates a unifying language, outlining potential synergies between PSS design and service design by exploring the concept of value co-creation; and supports the development of future research that lays at the intersection these areas. Study (2) presents the development of a new integrative PSS approach and models. It integrates the co-creative and human-centered approach of Service Design with the organizational-oriented perspective of PSS, throughout the different stages of the design process through a design research approach. It validates this approach through a case study in a laboratory equipment company to design new integrated solutions, which have resulted in prototypes that were partially implemented. Study (3) advances the previous contributions by exploring complementarities and gaps of product design and service design, which remain important backbones of current manufacturing and service companies. The study also explores how PSS approach can enrich these design approaches. A multiple case study with projects using a product design approach and service design approach, in collaboration with companies was undertaken to support the research.
520 $a O avanco tecnologico esta a mudar a sociedade de forma rapida. Neste context, a natureza dos produto e servicos tambem se esta a transformar (e.g. produtos inteligentes, a internet das coisas). Os clientes estao mais informados e tem acesso a mais recursos para responder as suas necessidades. Neste contexto, empresas de produtos e servicos, procuram novas abordagens para criar solucoes mais completas para seus clientes. Reconhecendo as limitacoes das ofertas baseadas em produtos fisicos, as empresas de manufatura tentam integrar servicos nas suas ofertas e processos de desenho. Do mesmo modo, as empresas de servicos tambem precisam de mais apoio para melhorar as experiencias dos seus clientes enquanto combinam multiplas evidencias fisicas de forma coesa. Isto e fundamental para possibilitar experiencias positivas.Existem formas diferentes para conceptualizar servico e criar novas solucoes. Por um lado, a abordagem de sistemas de produtos e servicos (PSS) integra componentes de produto e servico, bem como as componentes de redes organizacionais para criar ofertas integradas. Por outro lado, a abordagem de Design de Servico examina e integra a perspetiva holistica da experiencia do cliente e cria formas inovadoras para apoiar os processos de co-criacao de valor entre stakeholders. Embora complementares, as abordagens de PSS e Design de Servico ainda nao foram integradas. As complementaridades destas abordagens pode melhor apoiar as empresas a criar novas solucoes de sistemas de produtos e servicos, desenvolver seus processos de design, e melhorar o posicionamento comercial e de negocio das empresas.Esta tese investiga como e que abordagens de PSS e o Design de Servico podem ser combinados para melhor apoiar o design de solucoes integradas de sistemas de produtos-servicos que melhorem os processos de co-criacao de valor, em varios contextos de design. Para responder a estes desafios, os objetivos da tese sao: (1) Explorar lacunas e complementaridades das abordagens de PSS e Design de Servico para criar uma framework conceptual; (2) Desenvolver uma nova abordagem PSS e respectivos modelos de design para designar solucoes integradas de sistemas de produto e servico, a partir de uma perspectiva integrada, desde as atividades de exploracao ate o desenvolvimento de maquetes e prototipos; (3) Compreender como e que a abordagem PSS pode ser integrada com as abordagens de Design de Produto e com Design de Servico para as enriquecer.Seguindo uma abordagem de Design Research, os objetivos da tese resultaram em tres trabalhos de pesquisa e tres contribuicoes. O estudo (1) analisa lacunas e complementaridades das abordagens de PSS e Design de Servico atraves da S-D Logic, com base na revisao da literatura. O desenvolvimento conceptual levou a criacao de uma linguagem mais unificadora, e uma framework que descreve potenciais sinergias entre as disciplinas de PSS, Design de Servico e S-D Logic, que nao estavam previamente integradas. O estudo (2) introduz uma nova abordagem integrada de PSS e modelos. A abordagem integra a perspectiva co-criativa e human-centered do Design de Servico com a perspectiva organizacional do PSS, ao longo das diferentes etapas do processo de design. A abordagem e validada atraves de um estudo de caso numa empresa que desenha equipamentos de laboratorio.
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