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Mapping Design Capability of Singapore Public Service Organisations : = A Tool for Collaborative Reflection.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Mapping Design Capability of Singapore Public Service Organisations :/
Reminder of title:	A Tool for Collaborative Reflection.
Author:	Yeo, Yvonne.
Description:	1 online resource (361 pages)
Notes:	Source: Dissertations Abstracts International, Volume: 84-04, Section: A.
Contained By:	Dissertations Abstracts International84-04A.
Subject:	Usability. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=29353094click for full text (PQDT)
ISBN:	9798352686461

Mapping Design Capability of Singapore Public Service Organisations : = A Tool for Collaborative Reflection.
Yeo, Yvonne.

Mapping Design Capability of Singapore Public Service Organisations :A Tool for Collaborative Reflection. - 1 online resource (361 pages)

Source: Dissertations Abstracts International, Volume: 84-04, Section: A.

Thesis (Ph.D.)--National University of Singapore (Singapore), 2021.

Includes bibliographical references

Purposes and aims: Innovation in government occurs regularly from co-creating solutions with citizens, to publicly sharing of data for crime prevention, healthcare access, and real-time transit information. Utilising design approaches in the creation and improvement of public policies and services is an emerging area of opportunity. However, the ability to develop and nurture design as a capability is not common to most public service organisations. Only a limited set of tools is available to uncover design legacies and practices of design within public organisations. This research sets out to propose and empirically validate the efficacy of a design capability mapping tool. The design capability mapping tool provides a set of curated topics and choice spectrums to engage organisations and their officers within a multi-disciplinary setting to recognise their design awareness, design-related practices, and organisational conditions for supporting or impeding design capabilities, to create shared goals and vocabularies for future development.Methods: This study applies multiple research methodologies, including multiple case study research, Research through Design, and thematic analysis to solicit and interpret insights. Multiple case studies examined how the design capability mapping tool could be applied in the Singapore public service organisations of different contexts and also what learning the mapping tool could generate to verify its effectiveness. Research through Design employed the mapping tool as a design artefact to intervene in the public service organisations for the researcher to inquire about the mapping tool's impact and effectiveness for further enhancements. Thematic analysis was conducted to analyse public officers' group discussions from the mapping sessions, as well as follow-up interviews. Results: Three Singapore government agencies of various policies, industries, and community engagements co-created and tested the design capability mapping tool. A total of sixty-nine Singapore public service officers with diverse work experiences, job-scopes, and perceptions of design participated in the mapping sessions. The mapping tool employed a four-level design capability framework of Knowing, Understanding, Applying, and Reflecting to map individual officer's design capability based on his or her learning progression, as well as activities undertaken to practice and grow capability. Four consideration factors were identified by analysing the officers' mapping outcomes and group discussions. Firstly, the Awareness of design demonstrates the officers' understanding of design and their engagements with design programmes. Secondly, the Practices of design examines the involvement of users, management, and stakeholders in the innovation process, as well as the officers' ability to perform design activities. Thirdly, the Motivations to design identifies organisational culture in disseminating design knowledge and the officers' mindset in adopting design. Lastly, the availability of Resources to design defines infrastructures, time, funds and human resources dedicated to the development and delivery of design solutions.For a holistic overview, the three case organisations were mapped onto an organisational-level design capability typology framework. The typology is a four-level capability framework of Initiated, Adopted, Strategic, and Integrated to consider organisational culture, strategies, operations, and decision-making processes to demonstrate the different stages of embedding design. The mapping results reflected that Agency A was at the capability level of Strategic as its design efforts was centralised within an internal design unit while officers from other departments lacked opportunities to practice design approaches at work, highlighting an unsuccessful organisation-wide diffusion of design.

Electronic reproduction.
Ann Arbor, Mich. :
ProQuest,
2023

Mode of access: World Wide Web

ISBN: 9798352686461Subjects--Topical Terms:

3681540
Usability.
Index Terms--Genre/Form:

542853
Electronic books.

Mapping Design Capability of Singapore Public Service Organisations : = A Tool for Collaborative Reflection.
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500 $a Source: Dissertations Abstracts International, Volume: 84-04, Section: A.
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502 $a Thesis (Ph.D.)--National University of Singapore (Singapore), 2021.
504 $a Includes bibliographical references
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