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Service Innovation = How to Go from ...

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Bettencourt, Lance.

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Service Innovation = How to Go from Customer Needs to Breakthrough Services /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Service Innovation/ by Lance Bettencourt.
Reminder of title:	How to Go from Customer Needs to Breakthrough Services /
Author:	Bettencourt, Lance.
Published:	New York :McGraw-Hill, : 2010.,
Description:	255 p.
Subject:	Customer services. -
Online resource:	https://lb30.libraryandbook.net/Book_detial/EB978007171300901
ISBN:	007171300X

Service Innovation = How to Go from Customer Needs to Breakthrough Services /
Bettencourt, Lance.

Service InnovationHow to Go from Customer Needs to Breakthrough Services /[electronic resources] :by Lance Bettencourt. - 1st ed. - New York :McGraw-Hill,2010. - 255 p.

ISBN: 007171300X Subjects--Topical Terms:

657636
Customer services.

LC Class. No.: HF5415.5 / .B4848

Dewey Class. No.: 658.8/12

Service Innovation = How to Go from Customer Needs to Breakthrough Services /
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020 $a 9780071713009
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100 1 $a Bettencourt, Lance. $3 3660333
245 1 0 $a Service Innovation $h [electronic resources] : $b How to Go from Customer Needs to Breakthrough Services / $c by Lance Bettencourt.
250 $a 1st ed.
260 $a New York : $b McGraw-Hill, $c 2010.
300 $a 255 p.
650 0 $a Customer services. $3 657636
856 4 0 $u https://lb30.libraryandbook.net/Book_detial/EB978007171300901

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EB HF5415.5 .B4848

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