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第一線員工被客訴之歸因及行為因應之探討 : = 以銀行業為例 = Res...

温春木

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第一線員工被客訴之歸因及行為因應之探討 : = 以銀行業為例 = Research on the attribution of customer complaints and responding behaviors of frontline employees- a banking industry perspective /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	第一線員工被客訴之歸因及行為因應之探討 :/ 温春木撰
Reminder of title:	以銀行業為例 = Research on the attribution of customer complaints and responding behaviors of frontline employees- a banking industry perspective /
remainder title:	Research on the attribution of customer complaints and responding behaviors of frontline employees- a banking industry perspective
Author:	温春木
other author:	Chang, Kuo-I
Published:	[花蓮縣] :[國立東華大學管理學院高階經營管理碩士在職專班], : 2022,
Description:	[7], 68面 :表格 ;30公分
Notes:	校內電子全文開放日期 2022/08/09
Subject:	Customer Complaints -
Online resource:	http://134.208.29.108/cgi-bin/gs32/gsweb.cgi?o=dstdcdr&s=G0610930515.id&searchmode=basic電子全文(依作者授權而定)

第一線員工被客訴之歸因及行為因應之探討 : = 以銀行業為例 = Research on the attribution of customer complaints and responding behaviors of frontline employees- a banking industry perspective /
温春木

第一線員工被客訴之歸因及行為因應之探討 :以銀行業為例 = Research on the attribution of customer complaints and responding behaviors of frontline employees- a banking industry perspective /Research on the attribution of customer complaints and responding behaviors of frontline employees- a banking industry perspective温春木撰 - [花蓮縣] :[國立東華大學管理學院高階經營管理碩士在職專班], 2022 - [7], 68面 :表格 ;30公分

校內電子全文開放日期 2022/08/09

碩士論文--國立東華大學管理學院高階經營管理碩士在職專班

含參考書目Subjects--Topical Terms:

3580848
Customer Complaints

第一線員工被客訴之歸因及行為因應之探討 : = 以銀行業為例 = Research on the attribution of customer complaints and responding behaviors of frontline employees- a banking industry perspective /
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500 $a 校內電子全文開放日期 2022/08/09
500 $a 校外電子全文開放日期 2022/08/09
500 $a 國圖全文開放日期 2022/08/09
500 $a 畢業學年度: 110
500 $a 指導教授: 張國義
502 $a 碩士論文--國立東華大學管理學院高階經營管理碩士在職專班
504 $a 含參考書目
650 # 7 $a Customer Complaints $2 lcstt $3 3580848
650 # 7 $a Frontline Employees $2 lcstt $3 3580849
650 # 7 $a Attributions of Customer Complaints $2 lcstt $3 3580850
650 # 7 $a Responding Behaviors $2 lcstt $3 3580851
650 # 7 $a 銀行業 $2 lcstt $3 2193737
650 # 7 $a 客訴 $2 lcstt $3 3580843
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650 # 7 $a Banking Industry $2 lcstt $3 3580847
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856 4 0 $u http://134.208.29.108/cgi-bin/gs32/gsweb.cgi?o=dstdcdr&s=G0610930515.id&searchmode=basic $z 電子全文(依作者授權而定)